Job Summary
Pleasant Pet Care is a growing, privately owned small-animal hospital in Mount Pleasant, South Carolina. Our mission is to enrich people’s lives by helping their pets stay happy and healthy through high-quality veterinary care delivered in a friendly, compassionate environment.
We are seeking an experienced, dependable, and team-oriented Experienced Lead Veterinary Receptionist to help guide our front-desk team and create an exceptional experience for every client and patient who enters our hospital. (Must have VETERINARY experience.)
About the Position
The Lead Veterinary Receptionist will serve as a trusted resource for our client service team while remaining actively involved in daily front-desk responsibilities. This position is ideal for an experienced veterinary receptionist who enjoys helping people, supporting coworkers, improving workflows, and staying calm and organized in a busy veterinary environment.
Responsibilities
About the Position
The Lead Veterinary Receptionist will serve as a trusted resource for our client service team while remaining actively involved in daily front-desk responsibilities. This position is ideal for an experienced veterinary receptionist who enjoys helping people, supporting coworkers, improving workflows, and staying calm and organized in a busy veterinary environment.
Responsibilities may include:
- Welcoming clients and patients with warmth, professionalism, and compassion
- Answering phones, responding to client questions, and directing concerns appropriately
- Scheduling appointments based on patient needs and hospital protocols
- Reviewing services, procedures, treatment plans, estimates, and pricing with clients
- Coordinating client communications, reminders, follow-up calls, and new-client outreach
- Maintaining accurate client and patient information in ezyVet
- Using AllyDVM to support client communication, reminders, follow-up, and engagement
- Organizing front-desk coverage and helping manage daily workflow
- Leading, training, coaching, and supporting reception team members
- Assisting with onboarding and evaluating new reception employees
- Reinforcing reception procedures, communication standards, and written SOPs
- Helping resolve routine client concerns and escalating sensitive matters appropriately
- Communicating effectively with veterinarians, technicians, assistants, and leadership
- Identifying opportunities to improve efficiency and the overall client experience
- Supporting additional administrative and hospital projects as assigned
Required Qualifications
Applicants must have:
- At least three years of previous veterinary receptionist experience
- Previous experience leading teams
- Supervisory or management experience
- Strong veterinary client-service knowledge
- Excellent communication, leadership, and problem-solving skills
- Confidence discussing treatment plans, estimates, services, and scheduling needs
- Strong computer and telephone skills
- The ability to manage multiple priorities while remaining accurate and composed
- Reliability, honesty, initiative, and sound judgment
- A positive, can-do attitude and willingness to support the entire hospital team
- Professionalism and compassion when assisting clients during stressful or emotional situations
Experience with ezyVet and AllyDVM is strongly preferred.
Join us at Pleasant Pet Care where your passion for animals meets your talent for exceptional client service! We are committed to supporting your growth within a collaborative environment that values dedication, expertise, and compassion.
Pay: $17.50 - $24.00 per hour
Benefits:
- 401(k) matching
- Continuing education credits
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Uniform allowance
- Vision insurance
Work Location: In person
