Description:
TEAM MOBILE HEALTH CARE - ATLANTA, GA
Full-Time | On-site
Under supervision, this position performs a variety of skills and functions in support of the Team Operations Center. It receives and dispatches emergency and non-emergency calls, participates in the work of a dispatcher/call taker, and performs other duties as assigned.
Responsibilities
- Displays leadership, sets an example of professionalism and conduct and sets the standard for the employees to follow.
- Operate EMS Computer-Aided Dispatching equipment to quickly and accurately receive and transmit information on medical ambulance calls to Team Mobile Health Care (TMHC) and contracted clients.
- Evaluate incoming calls to determine the appropriate emergency medical service (EMS) assistance required, dispatching units, and transmitting information and messages upon request and/or according to established procedures.
Requirements:
- Demonstrate extensive communication skills and exercise considerable judgment under pressure. Works under the general direction of the Communications Manager for Georgia.
- Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality, seamless customer service.
- Operates an EMS Computer-Aided Dispatching console consisting of a multi-button telephone system, base radio, and computer terminal.
- Answers incoming calls obtains necessary information from callers
- Assesses incoming calls to determine the nature and urgency and dispatches the appropriate personnel.
- Maintains the status and location of all EMS personnel and vehicles.
- Transmits messages and information to equipment and units responding to calls.
- Contacts outside agencies as directed by the Manager on Duty.
- Answers routine questions or refers calls to appropriate departments and administration.
- Consult with leadership on non-routine matters.
- High School Diploma or Equivalent.
- Superior Customer Service and Critical Thinking Skills
- Strong multi-tasking and time management abilities.
- one year of dispatching preferred.
