The City Hall Customer Care Specialist will serve as the first point of contact for visitors, residents and stakeholders. This role has a primary responsibility of ensuring exceptional customer service experiences for all individuals interacting with the City of Midland and City Hall. This individual will be tasked with taking ownership of customer service and plays a crucial role in creating a positive impression of the City of Midland and City Hall, enhancing the overall experience for visitors and residents alike. This role directly supports the City of Midland’s strategic goal of Transparent and Consistent Communication by providing courteous, accurate, and timely information to the public; facilitating effective two-way communication between citizens and City departments; and ensuring every interaction reflects the City’s commitment to openness, accessibility, and quality service. This role also answers the multi-line switchboard, answers questions, and transfers calls to the appropriate department.
Strategic Alignment:
This position advances the City of Midland’s strategic goal of Transparent and Consistent Communication by ensuring residents and visitors receive timely, clear, and professional guidance that strengthens community trust and engagement
