Property Management Operations Manager at Property Advisors Management
Position Overview:
Property Advisors Management is seeking a dynamic and versatile professional to join our team as a Property Management Operations Manager. In this role, you will be responsible for operational oversight of a portfolio of community associations, ensuring exceptional customer service, operational efficiency, regulatory compliance, and financial stewardship. This role provides guidance support to comunity assocation managers and administrative staff while partnering with Board of Directors, vendors, and executive leadership to achieve organizational goals.
Key Responsibilities:
Client Relationship Management:
- Cultivate and maintain strong relationships with community association clients.
- Serve as the primary point of contact for client inquiries, concerns, and strategic discussions.
- Conduct regular meetings with clients to assess their needs, provide updates, and ensure satisfaction.
Operational Oversight:
- Supervise administrative personnel to ensure efficient workflow within the team.
- Onboard new customers and ensure a smooth transition into our community management services.
Communication and Collaboration:
- Collaborate with internal teams at Property Advisors Management, such as Community Association Managers (CAMs), to work through projects and address issues.
- Provide training to external and internal customers on property management software and client facing portals.
- Communicate effectively with CAM teams on budgets, legal HOA issues, audits, and reserve/special assessment management.
Vendor and Contract Management:
- Collaborate with vendors to secure competitive bids for services and projects.
- Negotiate and manage contracts, ensuring compliance and quality of service.
- Evaluate vendor performance and make recommendations for improvement.
Qualifications:
- Bachelor's degree in Business Administration, Real Estate Management, or a related field preferred. Associate's degree required.
- Proven experience in account management, preferably in the community association or property management industry.
- Strong financial acumen, with the ability to analyze budgets and financial reports.
- Excellent interpersonal and communication skills, both written and verbal.
- Knowledge of community association regulations, governance structures, and industry best practices.
- The ability to obtain a CAM license within 90 days is required.
- Proficient in Microsoft Office suite and property management software. Experience in Caliber/Frontsteps preferred.
Personal Attributes:
- Leadership and team collaboration skills.
- Problem-solving and decision-making abilities.
- Detail-oriented and organized.
- Ability to manage multiple priorities and deadlines.
- Professionalism and a commitment to client satisfaction.
If you are a proactive individual with a passion for community association dynamics, and you are excited to contribute to the success of our community associations while overseeing various administrative functions, we invite you to apply for this rewarding opportunity at Property Advisors Management.
Job Type: Full-time
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
