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We are seeking an experienced and dynamic National Field Service Manager-Heaters to join our team. The ideal candidate will be responsible for managing and maintaining strong relationships with key accounts, overseeing the service, maintenance, and technical support of equipment including heaters, NG generators, and light towers. This role requires excellent technical expertise, outstanding organizational skills, and the ability to travel up to 60% of the time to ensure client satisfaction and optimal equipment performance.
Key Responsibilities:
Account Management: Serve as the primary point of contact for designated accounts, building and sustaining strong relationships to ensure client satisfaction and long-term partnerships.
Technical Support & Troubleshooting: Provide expert-level technical support for heaters, NG generators, and light towers, troubleshooting issues and ensuring that all equipment functions optimally and meets safety and performance standards.
Field Service Coordination: Plan, organize, and oversee field service activities, coordinating with regional and local service teams to ensure efficient and timely response to customer needs.
Maintenance & Repairs: Conduct or oversee routine maintenance and repairs on equipment to prevent downtime, ensure efficiency, and extend the lifespan of assets.
Training & Development: Train and support service technicians and clients on the operation, maintenance, and troubleshooting of the equipment to enhance their skill set and ensure equipment reliability.
Travel: Willingness to travel up to 80% of the time, managing on-site customer visits, troubleshooting issues, and overseeing field service activities.
Reporting & Documentation: Maintain detailed records of service activities, customer feedback, and equipment performance to drive continuous improvement and ensure compliance with company policies and industry standards.
Required Qualifications:
Technical Expertise: Proven experience working with heaters, NG generators, and light towers.
Organizational Skills: Strong organizational and time-management skills, with the ability to manage multiple accounts and service activities simultaneously.
Travel Readiness: Comfortable and willing to travel frequently (up to 80%) to meet with clients and manage field service operations across multiple regions.
Relationship-Building Skills: Proven track record of successful account management and relationship-building with national clients.
Problem-Solving Ability: Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues independently and efficiently.
Preferred Qualifications:
Bachelor’s degree in Engineering, Technical Services, or a related field, or equivalent professional experience.
Experience in Ground Heaters or related industries.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Up to 80% travel and valid Driver’s License required
