Position Summary:
The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion
for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.
Duties and Responsibilities:
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Selling wax passes.
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Opening and closing procedures of the center.
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Managing the flow of guests in and out of the center and assisting with questions as needed.
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The Reservation Book regarding the guest's requests and associate's availability.
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Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
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Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
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Responsible for educating guests on current in-center promotions.
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Responsible for checking their schedule on a weekly basis.
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Responsible for arriving to work on time wearing the appropriate dress code and name tag.
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Responsible for following all corporate policies and procedures.
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Participation in community events and street team marketing when requested.
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Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
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Participate on Strut Bloomfire by actively commenting on questions and posts.
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Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring
- the scripts and standard responses while working in the location.
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Responsible for maintaining and exceeding center and individual goals.
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Responsible for center cleanliness
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Other duties as assigned.
Knowledge and Skill Requirements:
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High school diploma or GED required; or one – two years related experience or training.
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Equivalent combination of education and experience will also be considered.
