Who We Are
Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.
Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!
The Medical Registration Coordinator is a 12-month limited term position. This role provides focused coordination and administrative support for country-specific medical registration processes required for Mercy Ships crew serving in designated field service locations. The coordinator will help ensure that credentialing requirements, documentation, timelines, council or regulatory submissions, follow-up actions, renewals, and internal updates are organized and managed consistently across all applicable medical disciplines.
This is a detail-oriented coordination role designed to keep complex medical registration processes moving smoothly and to serve as a central point of organization for country-specific medical registration requirements. The coordinator will work closely with Volunteer Onboarding, Medical Credentialing, Medical Capacity, Ship People & Culture, and other key stakeholders to help ensure crew are
**Compensation range for this position is $47,000-52,000 annually
This is s full time, hybrid or remote role depending on location.
**Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.
How You’ll Contribute
Registration Coordination
- Serve as the central coordinator for medical registration details for assigned countries or field service locations.
- Track requirements by council, agency, professional board, or regulatory authority.
- Maintain a clear overview of which crew roles require local credentialing and/or medical registration and which authority applies to each role.
- Monitor required timelines, including submission deadlines prior to crew arrival when applicable.
- Help ensure medical registration processes are initiated early enough to support crew arrival and service readiness.
- Support medical registration coordination across multiple professional categories, including physicians, dentists, nurses, pharmacists, psychologists, allied health professionals, and other applicable medical roles.
- Help maintain visibility of medical registration status across incoming crew, current crew, and long-term crew requiring renewal or updated documentation.
Documentation Management
- Coordinate the collection, review, and organization of required documentation from applicants, crew members, and internal teams.
- Track missing, incomplete, expired, or outdated documents and follow up with the appropriate parties.
- Maintain accurate records of submitted documents, pending items, regulatory responses, approvals, licenses, registrations, temporary permissions, and renewal needs.
- Ensure documentation requirements are clearly communicated to crew members and internal stakeholders.
- Help identify documentation exceptions, delays, or barriers and escalate them appropriately.
- Support consistent file organization and documentation practices to ensure information can be easily accessed by the appropriate teams.
Regulatory Submission Support
- Prepare and coordinate submissions to the appropriate country-specific councils, boards, agencies, or regulatory authorities.
- Monitor country-specific requirements, submission methods, processing timelines, and points of contact.
- Follow up on submitted applications and maintain visibility of progress through approval, registration, or renewal.
- Ensure responses, temporary registrations, PINs, licenses, approvals, or other medical registration outcomes are documented and shared with the appropriate teams.
- Support communication with external regulatory contacts when clarification, follow-up, or additional documentation is required.
Communication and Stakeholder Support
- Act as a coordination point between internal Mercy Ships teams and external regulatory contacts.
- Provide regular updates on medical registration status, risks, delays, upcoming deadlines, and unresolved questions.
- Support clear communication with crew members regarding credentialing requirements, documentation needs, and expected timelines.
- Escalate issues that may impact crew deployment, role readiness, field service planning, or regulatory compliance.
Process and Tracker Maintenance
- Maintain and update medical registration trackers, working documents, and country-specific requirement summaries.
- Document updated council or regulatory requirements, submission steps, contacts, processing times, role applicability, and renewal requirements as information changes.
- Help ensure medical registration knowledge is not dependent on one individual by maintaining clear documentation and shared resources.
Renewal and Long-Term Crew Support
- Track temporary registration periods, renewal deadlines, and ongoing medical registration needs where applicable.
- Coordinate renewal requests for crew serving beyond initial registration periods.
- Help ensure renewal letters, supporting documentation, and follow-up actions are completed on time.
- Escalate questions requiring regulatory guidance or leadership review.
- Maintain visibility of upcoming expiration dates to reduce the risk of lapses in medical registration coverage.
- Maintains alignment and upholds Mercy Ships Core Values, Code of Conduct, and follows the policies and procedures published on Compass.
- Follows the model of Jesus and aligns with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do.
- Other duties may be assigned that are not included in the information provided in this job description.
The Ideal Candidate
- Detail-oriented and highly organized.
- Proactive in follow-up and ownership of open items.
- Able to bring order to complex and evolving information.
- Comfortable working with ambiguity and changing requirements.
- Strong relational and service-oriented approach.
- Able to communicate clearly with both internal teams and external agencies.
- Reliable, consistent, and able to meet deadlines.
- Discreet and trustworthy with personal and professional documentation.
- Able to balance urgency with accuracy and care.
Education and Experience
- Strong administrative, coordination, or project support experience.
- Excellent attention to detail and ability to manage multiple parallel processes.
- Strong organizational skills, with the ability to maintain accurate trackers and follow up consistently.
- Clear written and verbal communication skills.
- Ability to work across cultures, functions, and professional groups.
- Experience supporting credentialing, licensing, compliance, onboarding, healthcare administration, volunteer deployment, or HR processes preferred.
- Ability to handle confidential and sensitive information with discretion.
- Proficiency with Microsoft SharePoint, Excel or similar tracking tools required.
- Familiarity with medical or healthcare credentialing processes preferred but not required.
- Experience working with international regulatory requirements or cross-cultural administrative processes is helpful
Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today! This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: https://www.mercyships.org/get-involved/volunteer/
