Description:
Benefits
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Front Loaded PTO
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Tuition Assistance
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Medical, Dental, Vision
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401(k) – with Employer Contribution
South College - We are one of the nation’s fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.
20,000 Students
10 Campuses
Competency Based Education
Online
Essential Duties and Responsibilities:
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Document incoming helpdesk requests using internal ticketing system
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Install, repair and maintain desktop and laptop computers, peripherals and related systems
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Provide end user support via remote assistance, in person and telephone.
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Support and enforce company information policies and procedures.
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Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone
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Assist in maintaining hardware and software inventory for asset management.
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Install and support AV equipment for classrooms, conference rooms and auditoriums
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Demonstrate broad knowledge of technology principles, practices, and procedures
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Self-manage in a way that allows flexibility to support multiple tasks at any given time
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Assist in updating support documents within knowledge management for the IT Services team, as well as end users
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End-user Account Management
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Build and maintain relationships across departments
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Complex Cognitive activities
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Advanced verbal and written communication often in stressful situations involving students or co-workers
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Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace
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Other duties may be assigned
Requirements:
Education
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Preferred: Associate degree in Computer Science or equivalent experience
Experience Required:
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2+ years of overall IT experience
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2+ years’ experience supporting Microsoft Office applications, Microsoft Windows and Apple Mac OS environment
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Knowledge of network security practices and Antivirus software
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Exceptional analytic and problem-solving skills
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Self-motivated and able to work across diverse technical and non-technical teams
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Good written, verbal and interpersonal communication skills
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Exceptional Customer-oriented attitude
Licensure
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ITIL (foundational level, but exposure to more detail than foundation is often necessary)
