Responsibilities:
- Perform night audit duties, including balancing and closing out daily transactions
- Verify the accuracy of guest accounts and resolve any discrepancies
- Provide exceptional customer service to guests during check-in and check-out processes
- Answer phone calls and assist with guest inquiries or requests
- Handle guest complaints or issues in a professional and timely manner
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure smooth operations
Requirements:
- Previous experience in hotel management or hospitality preferred
- Strong communication skills, both verbal and written
- Multilingual skills are a plus
- Excellent phone etiquette and customer service skills
- Proficient in using hotel management software and phone systems
- Ability to work night shifts and weekends as required
- Detail-oriented with strong organizational skills
- Ability to handle cash transactions accurately
As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the night hours. Your attention to detail, excellent customer service skills, and ability to handle various tasks simultaneously will contribute to the overall guest satisfaction. If you are looking for an opportunity to work in the hospitality industry and have a passion for providing exceptional guest experiences, we encourage you to apply.
Pay: From $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
