Must Have Technical/Functional Skills:
- 3+ years in SaaS platform administration, enterprise tool management, IT service management,
or a related enablement role
- Technical proficiency with AI/LLM platforms, document automation tools, SSO/SCIM provisioning,
and API integrations
- Understanding of professional services delivery methodology, engagement lifecycle, and how
consultants use tools in their daily work—or equivalent consulting/professional services background
- Strong troubleshooting skills with the ability to triage technical issues and coordinate across engineering,
vendor, and business teams
- Experience building and delivering enablement programs: user guides, training decks, video walkthroughs,
and self-service documentation
- Ability to communicate across regions, time zones, and seniority levels—translating technical platform
concepts for non-technical audiences
- Data-driven approach to measuring adoption and demonstrating business value
Salary Range: $64,000 - $140,000 a year
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