Position Summary:
Responsible for recruiting vendors, maintaining strong relationships, and assuring compliance with competitive urgency. Uses effective communication skills to deescalate Vendor concerns and work closely with all company departments.
Position Responsibilities:
- Handle proactive and reactive Vendor recruiting needs.
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Maintain relationships with current vendor base to support the business.
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Remain detail oriented with the ability to interpret technical information.
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Educate new recruits on our current business practices and obtain compliance documents.
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Collect Vendor territory, skills, and rates. Ensure all information is complete and updated within our database.
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Assist our clients located within malls by providing Mall Maintenance their necessary compliance documents.
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Receive and handle incoming calls from Vendors with complaints or concerns. Compile research based off their comments and provide resolutions.
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Diffuse escalated vendor situations and offer ongoing support and training.
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Complete reports and negotiate vendor rates based on data analysis.
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Assist management team with Vendor scorecards and provide vendor feedback as needed
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Manage special projects and miscellaneous tasks to completion
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Handle work tasks in priority order based on daily game plan provided by the Team Leader or Assistant Manager.
Skills and Experience:
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Customer service experience required
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Time management and attention to detail
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Ability to multi-task in a fast paced environment
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Innovative thinking and analytical skills
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Strong team player
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Motivated self-starter
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Excellent written and oral communication skills
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Proficient in Microsoft Office, advanced Excel skills
