About Us We are a vibrant bar and billiards venue known for our lively games scene, welcoming atmosphere, and strong community ties. We're seeking a hands-on, experienced General Manager to lead our operations, staff, and strategic growth. If you’re passionate about hospitality and thrive in a fast-paced environment, this is the role for you.
What You’ll Do
- Daily Operations: Oversee all front-of-house and back-of-house operations to ensure seamless service and high standards of hospitality.
- Beverage Program & Inventory Management: Maintain the integrity, consistency, and quality of our established drink program. Oversee strict weekly/monthly beverage inventory counts, analyze variance reports, and implement strategies to minimize waste, theft, and high pour costs.
- Vendor & Purchasing Power: Manage relationships with beverage distributors and vendors. Handle purchasing, ordering, and menu costing to ensure maximum profitability and optimal stock levels.
- Administrative & Systems Management: Execute all core administrative duties, including meticulous employee record-keeping, payroll processing, onboarding documentation, scheduling, and invoice management. Ensure operational systems and software are accurately maintained.
- Financial Oversight: Manage P&L, labor costs, inventory, and budgeting to maximize profitability while maintaining quality.
- Team Leadership & Communication: Recruit, train, mentor, and schedule a high-performing team. Maintain open, transparent, and consistent communication with staff regarding performance expectations, policy updates, and venue goals to foster a positive, motivating work environment.
- Ownership Alignment: Act as the primary liaison between the venue staff and ownership/upper management. Provide clear, accurate, and proactive reporting on operations, financial metrics, and team dynamics.
- Guest & Community Relations: Maintain a strong floor presence, building relationships with regulars, handling guest issues with grace, and communicating our brand voice effectively to the public.
- Compliance: Ensure full compliance with NC ABC laws, health department regulations, and safety standards.
What We’re Looking For
- Experience: 3+ years of experience as a General Manager or Assistant General Manager in a high-volume bar, upscale lounge, or beverage-focused restaurant.
- Beverage Program Acumen: Deep knowledge of spirits, wine, craft beer, and cocktail execution. A proven track record of managing a profitable beverage program with strict pour cost management (knowledge of inventory software like BevSpot, Partender, or similar is highly preferred).
- Administrative Competence: Strong organizational and administrative skills. Proficiency with modern restaurant/bar technology, including POS systems, scheduling software (e.g., 7shifts, HotSchedules), payroll platforms, and Excel/Google Sheets.
- Communication Excellence: Exceptional interpersonal, verbal, and written communication skills. The ability to effectively de-escalate conflicts, deliver constructive feedback, and articulate clear directives to a diverse team in a fast-paced environment.
- Discretion & Professionalism: High emotional intelligence with a proven track record of handling sensitive business information, HR/staff issues, and ownership communication with the utmost confidentiality and professionalism.
- Leadership: A proven track record of building strong teams, reducing turnover, and maintaining high morale.
- Business Acumen: Strong understanding of restaurant/bar financial metrics (cost of goods sold, labor targets, and margins).
- Flexibility: Ability to work a flexible schedule, including nights, weekends, and holidays.
- Local Knowledge: Familiarity with the Durham/Triangle market and nightlife scene is a major plus
Benefits
- Competitive salary based on experience
- Performance bonuses
- Staff discounts
- Opportunities for career growth
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Shift:
People with a criminal record are encouraged to apply
Work Location: In person
