Job Overview
The Senator Group is seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and assistance. Your enthusiasm, organizational skills, and technical proficiency will drive positive interactions, resolve inquiries efficiently, and contribute to a welcoming environment.
Duties
- Support Outside Sales Representatives
- Properly assist in product specification and quoting
- Responsible for accurate order clarification, finish and pricing confirmation, fabric reservation, commission allocation and reconciliation, and ensuring proper communications in regards to order status, acknowledgements, and Proforma invoices
- Responsible for product knowledge to answer customer questions within 24 hours
- Focus on customer relations
- Manage orders from specification to delivery
- Assist customers and reps via phone and email with all product requests
- Facilitate communications between UK offices and US offices
- Work together as part of a team to address all inquiries
- Provide back-up to team as required
- Ensures that appropriate actions are taken to resolve customers problems and concerns
Skills & Experience
- Data entry / order processing experience
- Strong computer / Outlook skills
- Excellent communication skills including active listening
- Excellent organizational skills and the ability to prioritize tasks
- 3-5 years’ experience in customer service / sales
- Furniture experience a plus
Join us in creating a supportive environment where your organizational talents and passion for helping others can truly shine! We are committed to fostering a workplace that values your skills and encourages professional growth.
Pay: $40,817.00 - $44,178.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
