The Power Transport Daytime Dispatcher is responsible for coordinating and managing the daily transportation operations during business hours. This role involves scheduling and dispatching drivers, monitoring shipment progress, addressing delays, and ensuring that customer delivery requirements are met in a timely and efficient manner. The Daytime Dispatcher will work closely with drivers, customers, and the operations team to ensure smooth transportation operations throughout the day.
Essential Duties:
- Communicates with drivers. Promptly answers phone calls, emails, and messages to ensure proper communication and eliminate hold time for operators.
- Sends preplans to drivers and secures load commitments within a timely manner.
- Completes loaded and empty calls.
- Tracks operators’ performance from dispatch to delivery to ensure on-time services.
- Manages operator availability and updates drivers’ PTA accordingly and accurately.
- Responsible for optimizing performance of assigned drivers including: on-time pickup and delivery performance, Hours of Service (HOS) compliance, driver availability and scheduling preferences.
- Builds and maintains professional and positive relationships with Hirschbach operators and operations team members.
- Coaches drivers to identify opportunities for improvement and actively provides training/coaching needed to assist drivers in reaching their highest potential and performance.
- Collaborates with Safety department to ensure drivers are in compliance with all policies and are coached effectively to meet organizational company standards.
- Proactively identifies issues that may occur with an operator’s settlement or pay by working closely with Driver Payroll.
- Attends meetings related to Hirschbach operators and occasionally travels to visit terminal locations.
- Manages driver availability to maximize productivity of the fleet.
- Other duties as assigned including proactively assisting others in achieving the organization’s objectives.
Schedule: 1 opening: 4 on 4 off from 7pm-7am
Education & Experience:
- High school diploma or equivalent in education, paired with relevant professional experience.
- Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
- Ability to process information with high levels of accuracy and energy.
- Ability to multi-task and prioritize workload.
- Computer proficiency and ability to navigate between multiple programs.
- Demonstrates an "All In to Win" attitude and performances displays self-motivation and a
- Strong desire to learn within an unpredictable and demanding environment
Company Overview
Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.
With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.
Equal Opportunity Statement
Our Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
