MEMBERSHIP AND PROGRAMMING MANAGER
Full-Time | Exempt | Reports to General Manager
OVERVIEW
The Players is a 138-year-old membership club in the Gramercy Park neighborhood of Manhattan. Founded in 1888 by Edwin Booth, the club occupies a landmark Stanford White–designed townhouse and serves a distinguished membership drawn from the arts, media, business, and civic life.
The Membership and Programming Manager is a senior staff position reporting directly to the General Manager. This role is the operational and relational hub for two of the club’s most essential functions: nurturing a thriving, engaged membership and overseeing a calendar of compelling club events and activities. The ideal candidate brings hospitality aptitude, genuine enthusiasm for membership culture, exceptional interpersonal instincts, and the organizational acumen to manage multiple priorities in a dynamic environment.
JOB FUNCTIONS
Membership
- Maintain frequent contact and consultative relationship with Membership Committee leaders
- Serve as a public face for membership and member services at the club
- Schedule and oversee execution of mixers and cultivation events for prospective members
- Oversee the hospitality and education process as prospective members progress toward candidacy and admission
- Develop and implement member retention and engagement strategies, including orientations, welcome events, referral programs, and member ambassador initiatives
- Maintain accurate membership records, including status changes, upgrades, and other updates, ensuring data integrity across club systems
- Work across modules in the club’s in-house customer relationship management (CRM) software
- Prepare monthly, quarterly, and annual reports on membership activity, engagement, and trends for the Board of Directors and other club leaders
- Plan and execute audits of member data to ensure accuracy and integrity
- Monitor member feedback and relevant industry trends to continuously improve membership satisfaction and growth
- Represent the club at community and industry events as an ambassador for The Players’ brand, culture, and mission
- Build and cultivate member relationships to heighten satisfaction and lifetime value
Programming
- Maintain frequent contact and consultative relationship with Programming Committee leaders
- Oversee approval, costing, and assessment of club-produced events
- Lead internal event marketing efforts, including member email communications, website postings, and other member-facing channels
- Develop and maintain the club’s activity calendar, encompassing club-produced and some member-sponsored programs
- Attend weekly senior staff meetings along with the Banquet, House Management, and Culinary teams
- Work with guest artists and vendors in support of clubhouse programs
- Coordinate scheduling of AV/Tech staff for club and banquet event service
- Create Banquet Event Orders (BEOs) for club-produced events
- Monthly meetings with the member-staffed Programming Committee
QUALIFICATIONS
- Background in hospitality, private clubs, membership organizations, or a related field strongly preferred
- Outstanding written and verbal communications skills; ability to engage warmly and credibly with members, colleagues, vendors, and guests
- Demonstrated ability to manage relationships with members, volunteers, and committee leaders
- Highly organized, detail-oriented, and capable of managing multiple concurrent priorities
- Proficient in Microsoft Office; able to learn club management and CRM software quickly
- Collaborative, personable, and positive in a small-staff, all-hands-on-deck environment
- Committed to confidentiality and discretion in all matters
- Comfortable with a role that is simultaneously administrative and public-facing
SCHEDULE & WORKPLACE
This is an onsite position. Standard administrative schedule is 10:00–6:00 weekdays; however, this position will regularly include evenings and occasional weekends in support of club events, mixers, and programming. The role involves significant time in both the third-floor administrative offices and throughout the landmark 175-year-old clubhouse. Regular daily use of stairs is required.
ENVIRONMENT
The Players is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, in its application and hiring processes and in its employment decisions. The Club takes action to prevent retaliation and to create a respectful, equitable, and inclusive environment for everyone.
COMPENSATION & BENEFITS
Hiring salary range: $82,000–90,000. Benefits include fully paid individual Medical and Dental Insurance (or an allowance toward a family plan), optional 401(k) program, credit union membership, paid vacation, personal and sick days, and club holidays. Employment offer is contingent upon successful background check.
TO APPLY
Submit a resumé and a brief cover note describing your experience in membership, programming, hospitality, or related fields, and why you are drawn to this role at The Players.
Pay: $82,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
