One of our clients in the government domain is seeking a Program Manager to lead the modernization and rewrite of the Ohio Child Licensing and Quality System (OCLQS), overseeing enterprise technology initiatives, Salesforce-based projects, stakeholder collaboration, and statewide system implementation.
Program Manager
On Site
Columbus, OH
Long Term
- Lead the end-to-end rewrite of the OCLQS system, including planning, requirements gathering, development, testing, deployment, and post-launch support.
- Provide strategic direction and oversight for system modernization activities using Salesforce or integrating Salesforce components where appropriate.
- Partner closely with IT, product owners, licensing specialists, SUTQ program staff, business analysts, QA, and external vendors, ensuring alignment throughout the project lifecycle.
- Develop and maintain project plans, budgets, schedules, risk logs, and communication deliverables.
- Facilitate stakeholder input from licensing staff, SUTQ administrators, child care providers, technical teams, and leadership.
- Ensure compliance with state policies, data security standards, and federal reporting requirements.
- Lead change management planning, system testing strategies, and statewide implementation activities.
- Champion user-centered design and continuous improvement to enhance provider experience and reduce administrative burden.
- Provide clear, concise executive reporting to department leadership and oversight bodies.
Required Qualifications
- Bachelor’s degree in information systems, business administration, public administration, or a related field.
- 7+ years of experience managing large-scale technology projects, system modernizations, or enterprise software implementations.
- Demonstrated experience leading cross-functional, multi-stakeholder initiatives.
- Strong understanding of project management methodologies and SDLC processes.
- Excellent communication, leadership, and analytical skills.
Preferred Qualifications
- PMP certification (strongly preferred).
- Experience working on projects involving Salesforce (Sales Cloud, Service Cloud, Experience Cloud, or custom Salesforce applications).
- Familiarity with CRM platforms, workflow automation, case management solutions, and system integration best practices.
- Experience with state government systems, human services, licensing programs, or quality rating systems.
- Knowledge of data migration strategies and cloud-based application architecture.
Mandatory Skills
- Project Leadership
- Enterprise Project Management Expertise
- Requirements Management
- Cross-Functional Team Leadership
- Stakeholder Communication
- Salesforce Knowledge and Experience
- SDLC Expertise
- Risk & Issue Management
- Data & Integration Awareness
- Documentation & Reporting
- Compliance & Security Awareness
