Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing shift
SUMMARY: To welcome guests and provide superior service. Responsible for a high level of guest service as described in your departments guest service standards. May be 16 years of age or older.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet and seat guests following rotation procedures
- Ask the guest for feedback on their meal and invite them back as they depart
- Operate point-of-sales system and handle cash and cash equivalents
- Complete daily register transactions and make vault deposits
- Answer questions, and offer event and promotional information
- Assist with cleaning floors, arranging tables and filling water glasses and coffee cups
- Keep management updated on business flow
- Stock cashier supplies and complete daily and weekly cleaning duties
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
- 6 months restaurant experience in guest service position
- Previous cash handling experience
Preferred:
- Knowledge of point-of-sales software
Skills
Required:
- Accurate and detail-oriented
- Highly organized and ability to adapt quickly to changing priorities
- Excellent verbal and interpersonal communication skills
- Above average math skills
Abilities
Required:
- Ability to work fast and efficiently completing multiple tasks in a professional manner
- Ability to follow established dress code policies and practice good personal hygiene
- Ability to interact with guests, coworkers and management in a professional and courteous manner
- Ability to speak in a clear, concise and pleasant voice
REQUIRED TRAINING
- Treasure Island guest service training
- TIPS training and certification
- Bloodborne Pathogens training
- Treasure Island food handling procedures
- Any position-related training as determined by department manager
PHYSICAL DEMANDS
- Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours
- Must have a good sense of balance, and be able to bend and kneel
- Must be able to reach and twist routinely
- Must be able to push, pull and grasp objects routinely
- Must have the ability to independently lift up to 15 pounds occasionally
- Must be able to perform repetitive hand and wrist motions
- Must have good eye hand coordination
WORKING ENVIRONMENT
- Work is performed in the restaurant but may require going onto the gaming floor which includes flashing lights, frequent loud noises and cigarette smoke
- Must be able to work in cramped, tight quarters
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Occasionally overtime may be required
- Occasionally must deal with angry or hostile individuals
- High volume direct public contact
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
