Company Overview:
Automatic Vehicle Wash Equipment Co., Inc. (AVW) is a family-owned company with more than 50 years of car washing equipment manufacturing experience including product innovation. The company believes in building long-term, mutually beneficial business relationships with our customers. We are a leading global manufacturer of advanced car wash systems with a business philosophy that has remained constant: simplify the design and use high-quality materials to build reliable and durable car wash components.
Job Summary:
The primary role of the Sales Support Specialist is to communicate effectively with customers, understand their needs, and ensure a smooth sales process. A Sales Support Specialist will answer any customer inquiries and send follow-up information as needed. You will keep up with product and service information as well as any relevant updates. A Sales Support Specialist should be able to build instant rapport and build customer satisfaction.
Job Duties & Responsibilities:
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Assisting customers & service technicians by troubleshooting, quoting, ordering, and providing parts.
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Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
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Professional and friendly customer service to all customers, suppliers, delivery drivers, etc.
- Handle customer complaints tactfully, promptly, with genuine concern, deals directly with customer complaints stemming from parts issues.
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Answers phone calls, providing price quotes and other information.
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Notifies the customer when special ordered parts have been received.
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Candidate will create and track all activity thru JobBoss software.
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Follows up on back-ordered parts.
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Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
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Assists outside sales representatives with their orders.
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Ensures that all charge sales are signed by the customer.
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Ensures that all customers receive their copy of the invoice.
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Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
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Keeps current on new products and product updates.
Qualification / Requirements:
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Minimum 1 year of sales experience.
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Outgoing with strong networking skills.
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Strong work ethic, punctuality, and exceptional attention to detail.
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Providing outstanding customer service and maintaining effective working relationships with customers, supervisors, and co-workers.
