Vascular Institute of Chattanooga is currently seeking an experience Patient Service Specialist in our Chattanooga Location.
Location: VIC - 2358 Lifestyle Way, Chattanooga, TN 37421
Schedule: Monday – Friday |8:00am - 5:00 pm
About VIC
At VIC, our mission is simple: To narrow the gap between the science and the practice of vascular care.
We are committed to clinical excellence, innovation, and delivering an outstanding patient experience in a professional and compassionate environment.
Position Summary
The Front Desk / Patient Representative plays a critical role in creating a positive first impression for our patients. This position is responsible for accurate and efficient patient registration, managing patient flow, and ensuring all documentation and financial processes are completed in compliance with practice standards.
This role requires professionalism, attention to detail, and the ability to thrive in a fast-paced healthcare environment.
Key Responsibilities
Patient Check-In & Registration Check Out
- Greet patients warmly and check them into the EMR system
- Verify and update patient demographic and insurance information
- Obtain and scan copies of driver’s licenses and current insurance cards
- Ensure all required documentation is completed, signed, and scanned into the EMR
- Confirm PCP, referring physician, specialist, home health, and hospital preferences
- Verify and document Advance Directive status
- Mark patients as ready for clinical staff in the EMR system
- Schedules patients follow up appointment(s)
Financial & Administrative Duties
- Collect copays and outstanding balances; post payments accurately
- Complete end-of-day reconciliation and balancing
- Scan checks and prepare deposits as needed
Compliance & Operations
- Adhere to OSHA and all federal and state regulatory standards
- Follow established policies and procedures
- Maintain a clean, organized, and welcoming lobby area
- Support departmental initiatives aligned with VIC’s strategic goals
- Interact professionally with providers, staff, patients, and partner organizations
- Maintain a clean work environment
Qualifications
Required
- High School Diploma or GED
- Minimum of 1 year of healthcare experience
- Strong communication and interpersonal skills
- Ability to multitask and prioritize effectively in a fast-paced setting
- Excellent problem-solving skills and attention to detail
Preferred
- Experience working with EMR systems
- Knowledge of current trends and developments in clinical practice
VIC Core Values
We look for team members who embody our core values:
- Fun Loving
- Find a Better Way
- Rise to the Challenge
- Respectful, Professional, Competent
If you are passionate about patient care, thrive in a team-oriented environment, and want to contribute to advancing vascular healthcare, we encourage you to apply.
Job Type: Full-time
Pay: $18.50 - $20.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Medical receptionist: 2 years (Required)
Ability to Commute:
- Dayton, TN 37321 (Required)
Work Location: In person
