Courtyard by Marriott Lackland is proudly managed by Providence Hospitality Partners, a hotel management company headquartered in Denver, Colorado and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We value teamwork, integrity, service, accountability, and professional growth while creating exceptional experiences for our guests and associates. Courtyard by Marriott Lackland in San Antonio is seeking a strong, experienced Bistro Lead / Guest Service Expert to join our team. This position is ideal for a hospitality professional who thrives in a fast-paced environment, enjoys leading a small team, and is passionate about delivering exceptional guest experiences.
The successful candidate must have prior Marriott hotel experience, working knowledge of Micros Symphony POS, and the ability to work either AM or PM shifts, including weekends and holidays as business demands require.
This role is responsible for overseeing daily Bistro operations, ensuring service excellence, supporting team development, and creating memorable experiences for our guests through food and beverage service.
What You'll Do
Our jobs aren't just about putting food on the table. We create memorable experiences that keep guests coming back.
As a Bistro Lead / Guest Service Expert, you will:
Lead and motivate a small Bistro team to deliver exceptional guest service
Support daily Bistro operations during AM breakfast and PM bar service
Train, coach, and mentor team members to maintain Marriott brand standards
Ensure all guests receive friendly, professional, and efficient service
Take food and beverage orders accurately and courteously
Operate Micros Symphony POS system efficiently
Prepare and serve beverages in accordance with recipes and state liquor regulations
Verify legal drinking age and maintain compliance with TABC requirements
Handle cash, credit card transactions, and daily sales accountability
Prepare bar mixes, garnishes, and stock all beverage and food service areas
Maintain cleanliness, sanitation, and food safety standards at all times
Assist with inventory management and shift-to-shift accountability
Resolve guest concerns professionally and escalate issues when appropriate
Work collaboratively with Front Desk, Housekeeping, and Management teams
Complete all required reports, documentation, and operational checklists
QUALIFICATIONS:
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Knowledge of all health and safety regulations and procedures
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Demonstrated proficiency in supervising and motivating subordinates
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Basic competence in subordinates’ duties and tasks
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Good judgement with the ability to make timely and sound decisions
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Must be able to speak, read, write, and understand the primary language(s) used in the workplace
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Commitment to excellence and high standards
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Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
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Acute attention to detail
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Ability to manage priorities and workflow
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Excellent customer service skills
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Professional appearance and demeanor
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Bilingual skills a plus
Previous Marriott hotel experience
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Experience using Micros Symphony POS system
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Previous food & beverage, restaurant, bar, or hotel Bistro experience
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TABC Certification (or ability to obtain immediately upon hire)
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Strong leadership skills with experience supervising or leading a team
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Excellent guest service and communication skills
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Ability to work AM or PM shifts, weekends, holidays, and flexible schedules
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Ability to multitask and perform well in a fast-paced environment
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Bilingual (English/Spanish)
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Previous Courtyard Bistro experience
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Inventory management experience
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Hospitality leadership experience
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Thorough knowledge of food and beverage service standards
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Strong understanding of wines, beers, cocktails, and responsible alcohol service
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Excellent organizational and time-management skills
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Professional appearance and demeanor
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Ability to make sound decisions and resolve guest concerns independently
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Positive attitude with a strong commitment to teamwork
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Ability to communicate effectively with guests, associates, and management
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Ability to stand, walk, bend, stoop, and reach for extended periods
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Ability to lift, push, pull, and carry up to 50 pounds
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Ability to work in environments with occasional heat, cold, and noise exposure
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Ability to move quickly and safely throughout the Bistro and hotel
EDUCATION AND EXPERIENCE:
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Bachelor’s degree or equivalent preferred
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At least one year of food and beverage related experience or equivalent
COMPETENCIES:
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Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
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Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
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Managing People-Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
- Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
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Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
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Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Continually required to stand, walk, bend, stoop, lift, and twist
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Frequently required to lift/push/carry items up to 25 lbs.
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Frequent exposure to extreme heat or cold and loud noise
SALARY: 16.00 - 18.00 Hourly
HOURS: Varies
BENEFITS:
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Medical, Dental, and Vision Insurance
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Voluntary Short-Term and Long-Term Disability
- Company paid Basic Life and AD&D Insurance
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401(k) with Company match
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Paid Time Off and State required sick pay
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8 Paid Holidays
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Hotel discounts by brand
