North Dakota HHS Vital Records unit is looking for a Request Team Member located in Bismarck, North Dakota.
As our Request Team Member, you will help individuals obtain vital records by guiding them through the request process and providing the appropriate forms and documentation. You will process requests for certified copies of birth, death, and fetal death records that are submitted in person, by mail, or through the division's online application system. In this role, you will communicate with a wide variety of people across multiple platforms while providing professional and responsive customer service.
You will answer incoming phone calls, direct callers to the appropriate staff member, and assist with records requests. You will also process web rush orders, coordinate shipping through FedEx or UPS, and handle returned or undeliverable mail requests. In addition, you will review incoming mail to determine routing, verify that required documentation and fees are included, and use the Vital Records Index receipting system to track mail requests accurately.
To succeed in this position, you should be able to prioritize tasks, transition between responsibilities efficiently, and return to previous assignments with ease. You should be comfortable learning new processes quickly while maintaining a strong attention to detail and a willingness to continue developing your skills. This position supports a fast-paced and steady workflow where the work is repetitive but engaging, helping each day move quickly.
You should also be comfortable working with the public and adapting your communication style to meet the needs of each individual while delivering excellent customer service. A strong team-centered approach is important, as you will work closely with team members and provide support with search requests, receipting, and scanning when needed.
To be considered for this position, you are required to have a high school diploma or equivalent (GED)
Location
ND HHS utilizes a blended workplace model. This position will be in office in Bismarck, North Dakota.
Total Rewards
In addition to the exceptional health insurance and retirement benefits, HHS values continued learning and career enhancement. Therefore, we offer varying continuing education formats, including in-person and online, as well as tuition reimbursement.
About HHS
ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of well-being: physical, economic, and behavioral. The keys to success are the 2800 committed, team members who are guided by a simple but powerful belief: when we lead with light, we create systems and services rooted in hope, clarity, and possibility. Their work is supported with more than $6 billion in funding from nearly 400 different federal, state, and special sources.
To succeed in this role, you must lead with LIGHT - Leading with hope, instilling purpose and meaning, galvanizing gratitude, honoring health, and talking, walking and teaching civility, kindness and love for all.
About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.
Total Rewards
The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.
Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.
Application Procedures
Your resume must clearly show the months and years of employment for each position listed. This information is required to accurately calculate your qualifying experience and determine whether you meet the minimum qualifications of the position. Resumes that do not include sufficient employment date may not be able to be fully evaluated.
Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.
This employer participates in E-Verify. Please visit the following website for additional information HHS ND Careers E-Verify
A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.
For more information about the position or if you need an accommodation, please contact Darin Meschke at [email protected] or at (701) 328-3282494.
Employing Unit ND HHS - Vital Records
TTY Number ND Relay Service 1 (800) 366-6888 (text) or 1 (800) 366-6889 (voice)
If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact [email protected] or (701) 328-3290.
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.
