JOB DESCRIPTION SUMMARY
The Crew Coordinator is responsible for overseeing the crewing of Company vessels, monitoring personnel performance records and maintaining payroll records.
SCOPE OF DUTIES
The duties of the Crew Coordinator shall include, but are not necessarily limited to the following:
- Ensures all crew have proper and up to date licensing as required for that position. Sends out required reminder notices.
- Ensures that each assigned vessel meets all COI or Hornbeck requirements at all times.
- Provides input and expertise to Operations Managers on crew assignments, promotions and/or other crew related issues.
- Maintains accurate bi-weekly schedule reports for assigned vessels
- Responsible for accurate and timely preparation of all payrolls for assigned vessels
- Coordinates with Captains and crewmembers to assure each crew change is handled efficiently.
- Arranges crew change related travel, hotels, etc. as necessary.
- Participates in New Hire Orientation, Paperwork preparation.
- Initiates system transactions for assignment, job and pay changes.
- Provides 24-hour call support to operations during assigned weekends
- Coordinates all aspects of 3rd party contract-vessel employees
- Provides employee relations liaison with management for assigned crew members
- Personally visit assigned vessels regularly
- All other duties as assigned by management
REQUIRED QUALIFICATIONS
Education: High school diploma or general education degree (GED) is required; bachelor’s degree is preferred.
Experience: Two (2) or more years of industry, logistics or customer service experience is required.
Skills:
- Excellent oral and written communication skills
- Ability to get along well with others
- Personal computer functional skills, including word processing and spreadsheet applications
Must be willing to board and ride vessels to increase understanding of how this role supports our business.
COMPETENCIES
Problem Solving
- Anticipates the impact of decisions and actions on others
- Identifies recurring problems and offers solutions based on facts and data
- Seeks out expert opinion when making decisions and solving problems
- Is thorough and attentive to detail
- Keeps his/her manager involved on important issues and/or problems
Work the Plan
- Achieves closure and follows through on tasks and projects
- Effectively multi-tasks and efficiently manages time
- Delivers a timely, complete, and accurate work product
- Clearly communicates what he/she needs from others to get the job done
- Follows established policies and procedures
Inspire Trust
- Demonstrates a strong service orientation to both internal and external customers
- Takes personal responsibility for decisions and mistakes; does not shift blame
- Is approachable and easy to deal with; handles pressure in in a calm manner
- Deals with people in a candid, straightforward, and respectful manner
- Acts with the highest level of integrity and professionalism and demonstrates a strong work ethic
Personal Learning
- Seeks professional development, training, and relevant certifications
- Remains open and non-defensive to feedback
- Demonstrates a willingness to learn new things and take on more responsibility
- Asks for feedback from his/her managers on how to improve
Collaborate
- Keeps open lines of communication with others
- Works collaboratively with people within and across departments to accomplish objectives
- Is understanding of others’ time demands and workload
- Builds personal relationships with people across the company
- Is quick to offer help to others in getting the job done
Flexibility
- Remains open-minded to others’ ideas, input and new ways of doing things
- Makes suggestions on how to improve processes and create efficiencies
- Demonstrates flexibility to changing priorities and work demands
- Fully supports company decisions and initiatives
DEMANDS AND WORK ENVIRONMENT
Eyesight: Functional, correctable to 20/20
Hearing: Functional, correctable to normal to perceive sounds at normal speaking levels with or without correction; Ability to receive detailed information through oral communication and to make the discriminations in sound.
Speech: Ability to express or exchange ideas by means of the spoken word.
Mobility: Unencumbered by physical limitations to perform the following activities: Sedentary work in an office environment that includes frequent sitting, occasional standing and walking, gross and fine motor dexterity for typing and reasonable lifting of office products up to 10 lbs. Ability to embark, traverse and disembark Company vessels while dockside compliant to all Company safety standards.
HOURS OF WORK
Standard office hours are Monday through Friday, 8:00am until 5:00pm and may be adjusted with approval by the department supervisor. Some overtime, work related travel and weekend work may be required, subject to company operational requirements. Regular and reliable attendance is required. This position requires availability to participate in on-call rotation, including some holidays.
In-person applications will be accepted by appointment only.
EEO/AA Employer/Vet/Disabled
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
