Job Summary
We are seeking a dynamic and detail-oriented Accounts Receivable Specialist for Collections to join our HOA Management Company. In this vital role, you will be responsible for managing the collection of overdue accounts, ensuring timely payments, and maintaining positive relationships with homeowners. Your proactive approach and excellent communication skills will help optimize revenue flow while providing exceptional customer service. This position offers an exciting opportunity to contribute to the financial health of our community management operations through diligent account management and effective negotiation.
Responsibilities
- Post Accounts Receivable (Bookkeeping Knowledge) & Handle Collections
- Handle incoming homeowner calls for account information.
- Send out Date Sensitive late notices & correspondence for overdue payments and resolve billing issues.
- Analyze accounts receivable data to identify delinquent accounts and prioritize collection efforts.
- Negotiate payment plans or settlement agreements with managers and homeowners while maintaining professionalism and empathy.
- Represent Associations in Court if balances are contested.
- Apply Attorney Payments to homeowner accounts
- Reconcile accounts by reviewing payment histories, debits & credits, and outstanding balances using accounting software.
- Collaborate with other departments such as accounts payable and general ledger to ensure accurate account reconciliation.
- Maintain detailed records of collection activities, payment arrangements, and communication logs for audit purposes.
- Stay informed about relevant financial concepts, HOA policies, and legal regulations affecting collections processes.Requirements
- Proven experience in collections, preferably within HOA management or related residential services industry.
- Strong knowledge of accounts receivable procedures, account analysis, and account reconciliation techniques.
- Familiarity with financial software, accounting software
- Excellent phone etiquette combined with outstanding customer service skills to handle sensitive situations professionally.
- Ability to understand financial concepts such as debits & credits, account analysis, and revenue cycle processes.
- Effective negotiation skills to facilitate payment arrangements while preserving positive relationships with homeowners.
- Strong math skills for accurate account analysis and problem-solving in a fast-paced environment.
- Join our team as a Collections Specialist and play a crucial role in maintaining the financial integrity of our HOA community management services! Your dedication will help foster a thriving community environment.
Requirements
- Accounts Receivable (Bookkeeping Experience)
- Ability to work efficiently in a fast-paced business environment.
- Proven experience in collections, preferably within HOA management or related residential services industry.
- Strong knowledge of accounts receivable procedures, account analysis, and account reconciliation techniques.
- Familiarity with financial software, accounting software
- Excellent phone etiquette combined with outstanding customer service skills to handle sensitive situations professionally.
- Ability to understand financial concepts such as debits & credits, account analysis, and revenue cycle processes.
- Effective negotiation skills to facilitate payment arrangements while preserving positive relationships with homeowners.
- Strong math skills for accurate account analysis and problem-solving in a fast-paced environment.
Pay: From $41,500.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Assessment Collections: 3 years (Preferred)
Work Location: In person
