Job Description:
Alternative Information Systems (AIS) has been a premier WNY IT service firm for 35 years, specializing in the SMB and the Public Sector markets. We are currently seeking a motivated and skilled IT Technician to join our team. We provide all levels of IT support to dozens of clients in the WNY area.
Details:
This is a full-time, onsite position. Normal working hours 8:30AM - 5:00PM Monday – Friday. Occasional special projects may require working off hours or weekends with compensation.
This is not a remote opportunity.
Responsibilities:
- Install and configure IT devices on customer sites, including server rack equipment.
- Provide desktop support to end-users, resolving hardware and software issues.
- Assist with basic network support and troubleshooting.
- Maintain and support Active Directory and user accounts.
- Ensure the smooth operation of Windows operating systems across all devices.
- Collaborate with team members to improve IT processes and support workflows.
- Document and track issues using our ticketing system.
Required Experience:
- Valid driver’s license and reliable transportation (must have a car).
- Proven experience in desktop support and basic network troubleshooting.
- Understanding of basic networking concepts.
- Familiarity with Active Directory management.
- Proficiency in Windows operating systems.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Self-motivated with a proactive approach to tasks.
Benefits:
- Retirement Plan
- Health insurance
- Health savings account
- Paid time off
Education: High school or equivalent preferred
Experience: 1 year preferred
No phone calls
Must be local
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
