Customer Service Representative
Azusa, CA | On-Site Monday–Friday 8:00 AM - 5:00 PM
Westwood Laboratories is looking for an experienced Customer Service Representative to join our growing team in Azusa, CA. We are seeking someone who can hit the ground running in a fast-paced manufacturing environment and provide outstanding support to our customers and internal teams.
Westwood Laboratories is a Southern California contract manufacturer specializing in beauty, personal care, cosmetics, OTC, and pet care products. Our environment is collaborative, fast-moving, challenging, and never boring.
Beauty, cosmetics, OTC, pharmaceutical, or contract manufacturing experience is highly preferred.
Pay: $24.00 - $27.00 per hour DOE
Responsibilities
- Serve as a primary point of contact for customer accounts by phone and email
- Process customer orders, invoicing, shipment updates, and order changes through ERP systems
- Coordinate with Production, Shipping, Sales, and Quality teams to support customer needs
- Resolve customer concerns related to orders, billing, or shipments
- Maintain accurate customer records and documentation
- Support a fast-paced, high-volume environment with professionalism and urgency
Qualifications
- Minimum 2 years of customer service experience, preferably in manufacturing, beauty, cosmetics, OTC, or related industries
- ERP system experience strongly preferred
- Strong communication, organizational, and problem-solving skills
- Ability to multitask and work independently in a fast-paced environment
- Strong attention to detail and customer-focused mindset
Why Join Westwood Laboratories?
- Stable and growing company
- Supportive and team-oriented environment
- Opportunity to work with exciting beauty and OTC brands
- Fast-paced role with growth and learning opportunities
If you are dependable, proactive, and enjoy staying busy while supporting customers and operations, we would love to hear from you.
Pay: $24.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
