We are adding a Global Customer Service / Supply Chain Manager to support the continued growth and complexity of our international business. This role will lead a global customer service function focused on delivering exceptional service, driving operational consistency, and supporting commercial priorities across international markets.
The ideal candidate will bring strong supply chain expertise, a proactive mindset, and the ability to collaborate across Sales, Operations, Production, and Logistics teams to ensure seamless execution. This is a high-impact opportunity to help shape scalable processes, improve customer experience, and support continued global growth.
-
Lead and develop a global customer service team supporting international markets and customers
-
Drive KPI performance across OTIF, order accuracy, backlog management, response times, and escalations
-
Partner cross-functionally with Sales, Supply Chain, Production, and Logistics teams to support customer priorities and revenue growth
-
Identify process improvement opportunities across order flow, logistics coordination, and system execution to improve efficiency and responsiveness
-
Proactively manage supply chain risks and customer escalations to ensure consistent service delivery globally
-
Bachelor’s degree
-
5+ years of management experience within supply chain, customer service, or operations environments
-
5+ years of global supply chain or international market experience
-
Strong analytical, communication, and cross-functional leadership skills
-
Experience with global customs and excise processes
-
Experience within the alcohol beverage, consumer packaged goods, or FMCG industries
-
Experience working with ERP or transportation management systems such as Oracle or TMS
#LI-hybrid
#LI-TH1
