Nexus of Hope Psychiatry & Mental Health Wellness PLLC is seeking a compassionate, detail oriented Certified Medical Assistant to join our psychiatric outpatient clinic in Burnsville, Minnesota.
This is a full time, in person position; remote work is not available. The Medical Assistant will support clinical and operational functions in a small, dedicated team, including patient care, medication management workflows, front-desk operations, and limited marketing or outreach support as assigned.
Nexus of Hope provides holistic mental health treatment and support, integrating medication management with psychotherapy. We focus on whole person care by addressing emotional, behavioral, and physical aspects of wellness. Our clients receive individualized treatment plans designed to support long term stability and improved quality of life.
Our team works collaboratively to provide compassionate, evidence-based, trauma-informed care in a welcoming and professional environment.
The Certified Medical Assistant supports psychiatric and mental health providers by preparing patients for visits, obtaining vital signs, updating medical histories, documenting clinical information, and assisting with medication management workflows.
The position includes scheduling and check in support, communication with patients and families, prescription and refill coordination, prior authorizations, EHR documentation, maintaining organized examination spaces, and supporting daily clinic operations. Daily responsibilities may vary based on patient and clinic needs.
- Guide new patients through intake and explain scheduling, forms, payment expectations, privacy practices, and office procedures.
- Manage patient check in, check out, scheduling, rescheduling, appointment confirmations, phone calls, voicemail, and patient portal messages.
- Explain insurance related information, including copays, deductibles, and patient financial responsibilities, consistent with clinic procedures.
- Communicate professionally with patients, families, providers, pharmacies, insurers, and other authorized parties while protecting confidentiality.
- Assist with medication refill requests, prior authorizations, pharmacy coordination, prescription workflows, and preparation of prescription requests for prescriber review.
- Obtain and document vital signs, patient interviews, medical histories, chief complaints, screening results, and other clinical information in the EHR.
- Prepare patients for psychiatric evaluations and perform routine screening activities within the Medical Assistant’s training, certification, scope of practice, and clinic protocols.
- Collect, process, label, document, and handle laboratory specimens, including urine drug screen specimens, in accordance with clinic policy, OSHA standards, infection control practices, and applicable regulations.
- Provide patient education, as directed by a provider and within scope of practice, regarding medications, treatment plans, clinic procedures, and management of mental health conditions.
- Maintain accurate, timely, legal, ethical, and confidential medical records in compliance with HIPAA, clinic policy, and applicable requirements.
- Support providers with patient flow, examination area preparation, clinical documentation, follow up tasks, and routine procedures as appropriate.
- Maintain organized examination rooms, clinical and office supplies, equipment, instruments, and work surfaces; stock, sanitize, and report supply or equipment needs.
- Follow emergency procedures and use CPR skills when necessary, consistent with current certification, training, clinic policy, and scope of practice.
- Support approved patient engagement, outreach, marketing, and administrative activities as assigned while safeguarding patient privacy.
- Perform other position related duties as assigned, consistent with training, certification, scope of practice, and applicable law.
- Perform duties in a clean, well lit, well ventilated outpatient clinic environment with a typically moderate noise level.
- Communicate effectively in person, by telephone, and through electronic messaging, including regularly speaking, listening, and hearing patients, families, providers, pharmacies, insurers, and team members.
- Use a computer, keyboard, telephone, EHR system, patient portal, medical devices, office equipment, supplies, and clinical instruments with sufficient manual dexterity, hand/finger coordination, arm/hand steadiness, and control precision to accurately complete clinical and administrative tasks.
- Maintain the visual ability necessary to read and enter information in electronic records; review forms, labels, medication related information, and screening materials; observe patients; distinguish relevant color coded information; and adjust focus between near and distance tasks.
- Move throughout the clinic as needed to assist patients, providers, and team members; periodically stand, walk, sit, reach, bend, stoop, kneel, crouch, climb, or balance while carrying out assigned clinical, administrative, supply, and safety duties.
- Occasionally lift, carry, move, or position supplies, equipment, records, and other work related materials weighing up to 25 pounds.
- Follow OSHA standards, bloodborne pathogen precautions, infection prevention requirements, workplace safety procedures, and safe practices for potential exposure to bodily fluids or other potentially infectious materials.
- Perform the essential functions of the position with or without reasonable accommodation. Nexus of Hope will provide reasonable accommodations to qualified individuals with disabilities unless doing so would create an undue hardship or direct threat as defined by applicable law.
- High school diploma or equivalent required.
- At least three years of medical office experience.
- Completion of a Medical Assistant training program and current certification as a CMA, RMA, or equivalent, consistent with applicable state requirements.
- Demonstrated proficiency in vital signs, patient intake, patient preparation, clinical support, and routine screening activities.
- Working knowledge of medical terminology, preferably including psychiatric or behavioral-health terminology.
- Experience with scheduling, front desk processes, patient check in, telephone communication, care coordination, and medical office workflows.
- Proficiency with EHR systems, electronic documentation, chart maintenance, patient portals, computer applications, and accurate touch typing.
- Knowledge of HIPAA confidentiality, infection prevention, OSHA requirements, bloodborne-pathogen precautions, and quality control practices.
- Strong verbal and written communication, customer service, organizational, critical thinking, and time management skills.
- Empathy, professionalism, cultural humility, trauma informed communication skills, sound judgment, and the ability to maintain confidentiality and appropriate professional boundaries.
- Ability to work effectively with a multidisciplinary team in a busy outpatient setting.
- Associate’s or bachelor’s degree, or an additional relevant certificate.
- Experience in psychiatry, mental health, or behavioral health.
- Familiarity with medication management workflows, insurance verification, billing, copays, deductibles, and prior authorizations.
- Proficiency in Google Workspace.
- Health, dental, and vision insurance.
- Flexible Paid Time Off for vacation, personal days, and illness.
- Life insurance.
- Short-Term Disability, Long-Term Disability, and AD&D coverage.
- Office sabbatical between Christmas and New Year.
- Flexible start and end times within a fixed schedule.
- Friday office closure at 2:00 p.m.
- No weekend work.
Nexus of Hope Psychiatry & Mental Health Wellness PLLC is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive workplace. Qualified applicants will receive consideration without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by applicable law.
