GENERAL DESCRIPTION:
Manage the inspection, sorting, and processing of customer-returns. Assists in maintaining inventory accuracy, verifying part compatibility and fitment issues, minimizing loss, and ensuring customers receive timely refunds, exchanges, or warranty resolutions.
RESPONSIBILITIES:
- Receive and unpack customer returns verify contents against system and packing slips
- Inspect returned products for damage, wear, missing hardware/components, or signs of improper installation
- Identify & Sort items so they may be properly disposition: resellable, refurbishable, vendor return, warranty, or scrap
- Restock resellable items into inventory, ensuring correct SKU/part number placement
- Repackage items appropriately for restocking, vendor return, or manufacturer warranty claims
- Coordinate with customer service and product teams on fitment disputes, installation-related damage claims, or warranty eligibility
- Flag recurring defects, packaging issues, or vendor quality concerns to management
- Maintain a clean, organized, and safe returns area, including proper handling of any hazardous materials (e.g., fluids, batteries)
- Operate warehouse equipment (hand trucks, pallet jacks, label printers, barcode scanners) as needed
- Assist with the receipt of incoming parts as needed.
- All other duties as assigned.
REQUIRED SKILLS AND EXPERIENCE:
- Basic mechanical aptitude
- Experience with barcode scanners and warehouse management software (WMS)
QUALIFICATIONS:
- High school diploma or equivalent required
- Prior experience in automotive parts, auto retail, or warehouse/fulfillment environment strongly preferred
- Working knowledge of automotive parts terminology and basic fitment concepts
- Basic computer skills, including data entry and inventory management systems
- Strong attention to detail, especially with part numbers and compatibility
- Ability to lift-up to 30–50 lbs and stand for extended periods
- Good communication skills and a customer-focused mindset
- Ability to work independently and as part of a team in a fast-paced environment
PHYSICAL REQUIREMENTS:
- Continuous (6 to 8 hours) standing and repetitive motions, including bending, squatting, twisting, pushing, and pulling
- Good hand and eye coordination
- Required to repetitively lift from 5 to 50 lbs. including reaching above shoulder level, at and below waist level depending on the job
- Hand dexterity and strength to include simple grasping, power grasping, and fine motor skill manipulation.
- Safety equipment provided based on the specific job.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
