Personal Care Specialists engage in one-on-one interactions with medical and recreational patrons from the beginning to the end of their experience at our dispensary. Our ideal Personal Care Specialist candidate should be friendly, outgoing and upbeat. The Personal Care Specialist develops and maintains a deep recall knowledge of our menu and knows exactly how to help any patron who walks through the dispensary’s doors. Establishing
Responsibilities
- Promote a work environment that is positive, communicative, patient and customer-oriented.
- Provide necessary support to management to assist retail store operations run smoothly and in compliance with applicable rules and regulations.
- Engage with and assist patients and/or customers in a customer-facing, intimate retail environment.
- Establish positive rapport, over multiple visits, with medical and recreational patrons.
- Play an active part in patrons' education on products, methods of consumption, and safety.
- Utilize product and consumption-method knowledge to recommend the correct products for every patron’s needs.
- Responsible for remaining up to date on product knowledge.
- Ensure local and state cannabis regulations are properly enforced and upheld.
- Ensure sales floor is properly stocked and presence of the store is well maintained and compliant.
- Maintenance of hard copy files as required.
- Follow security measures and safety compliance procedures.
Qualifications
- Must be willing and able to complete and pass state mandated pre-employment background testing.
- At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
- Meet scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends).
- Must have reliable, responsible, and dependable attendance.
- Must be 21 years or older.
- Must pass all required background checks including state-specific cannabis employment requirements.
- Possess valid driver’s license or state ID.
- Must be and remain compliant with all legal or company regulations for working in the cannabis industry.
- Prior cannabis experience not required.
Additional Requirements
Must have the ability to perform the following tasks for prolonged periods of time.
- Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary.
- Remain in a stationary position.
- Converse and communicate with individuals and groups of people directly.
- Operate point of sale system, computer, and other office equipment.
- Knowledge and use of use online programming and software including word processing, database management, spreadsheet applications and email (Google Suite).
- Prepare patient and/customer orders by moving and placing products.
- Inspect and receive detailed information from patrons.
- Move inventory and materials weighing up to 50 pounds independently.
- Position self to move inventory and materials in storage areas.
Skills
- Excellent customer service skills.
- Desire to continuously learn about cannabis, cannabinoids, products, and cannabis therapies.
- Team player.
- Ability to listen well and effectively communicate, both verbally and in writing, with various audiences.
- Previous experience with POS systems.
- Understanding of, or willingness to learn, applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures.
- Employee must be able to follow instructions as directed and incorporate constructive criticism from managers.
- Operate with a high level of professionalism and integrity.
Working Conditions
- Customer-facing retail environment.
- Ability to work outdoors in varying and sometimes adverse weather conditions.
- Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent.
Pay: $17.00 per hour
Work Location: In person
