The Maintenance Administrator plays a vital role in supporting the Maintenance Department by managing customer inquiries, coordinating schedules, and ensuring seamless communication between team members. This position requires a proactive individual with excellent organizational skills, strong math and grammar proficiency, and a commitment to delivering exceptional customer service.
Key Responsibilities:
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Answer and respond to a high volume of incoming customer phone calls and emails promptly and professionally.
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Create, manage, and follow up on maintenance tickets to ensure timely completion and customer satisfaction.
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Schedule and coordinate maintenance visits, balancing resources efficiently and ensuring adherence to deadlines.
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Maintain and update accurate customer records in the system, including filing and database management.
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Communicate with customers regarding maintenance updates, appointment confirmations, and follow-ups.
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Provide support for invoicing, billing inquiries, and tracking payments for maintenance services.
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Assist with logistical planning and scheduling for maintenance team assignments, ensuring effective resource allocation.
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Collaborate with the Maintenance team to resolve customer concerns and streamline operations.
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Represent Claffey Pools professionally in all interactions, upholding the company’s standards of excellence.
Position Requirements:
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Minimum 2-3 years of customer service and scheduling experience.
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Strong proficiency in math and grammar, with the ability to calculate, edit, and present accurate information.
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Excellent communication skills, including professional email and phone etiquette.
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Exceptional organizational skills with attention to detail and accuracy.
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Proficient in Microsoft Office Suite (Word, Excel) and comfortable using our scheduling software.
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Ability to prioritize tasks, multitask effectively, and adapt to a fast-paced work environment.
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Team-oriented mindset with a “can-do” attitude and a willingness to learn.
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Prior experience in the pool and spa industry is preferred but not required.
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Saturday's as needed.
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7:00AM-4:00PM
Preferred Qualifications:
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Experience managing logistics, scheduling, or coordinating teams.
Familiarity with pool maintenance processes or industry terminology is a plus.
