Job Summary:
We are seeking a dynamic and detail-oriented Payment Services Representative to join our Payment Operations team. This role is responsible for handling in-person customer payments via cash, check, or credit card, reconciling deposits, and providing excellent customer service in a high-volume, fast-paced environment. The ideal candidate will demonstrate professionalism, composure in handling difficult customer interactions, and strong attention to detail in cash handling and reconciliation.
Daily Responsibilities:
Customer Service:
- Welcome and assist customers in person with payment processing.
- Provide information regarding payment options based on account details.
- Maintain a professional appearance and demeanor.
- Secure and close the payment lobby at designated times.
Cash Handling:
- Receive and accurately count customer payments.
- Manage and secure funds in cash drawers or vaults.
- Provide change and balance cash drawers daily.
- Record and archive payment transactions and account notes.
Deposit Reconciliation:
- Reconcile daily cash drawers.
- Prepare deposits and coordinate with vendors to deliver funds to the bank and/or corporate office.
- Generate and submit daily activity reports.
Other Duties:
- Perform additional tasks as assigned by management.
Minimum Requirements:
- High School Diploma (or equivalent).
- Minimum of 1 year of payment handling or cash-handling experience.
Preferred Skills:
- Experience with automated payment processing.
- Experience balancing cash drawers and completing deposit reconciliations.
- Professional appearance and demeanor.
- Strong verbal communication skills.
- Ability to solve problems and make decisions independently.
- Strong attention to detail and accuracy.
- Ability to work under supervision but also independently when needed.
- Ability to maintain composure in stressful or hostile customer situations.
- Reliable attendance during scheduled business hours.
Multiple Locations:
6223 N. Teutonia Ave. Milwaukee, WI 53209 | 951 N. James Lovell St. Milwaukee, WI 53233 | 2980 S Chase Ave. Milwaukee, WI 53207
Compensation & Benefits:
- Pay $19.00 /hr.
- On-the-job training
- 401 (K) + match
Pay: $19.00 per hour
Benefits:
Work Location: In person
