The Assistant Manager – Resident Services is the building’s primary day-to-day resource for residents—focused on creating a welcoming environment, ensuring questions and concerns are addressed promptly, and supporting smooth daily operations. This role is ideal for someone who is highly people-oriented, tech-savvy, and energized by helping others. The position also plays a key role in implementing and optimizing technology to improve communication, streamline processes, and elevate the overall resident experience.
DUTIES & RESPONSIBILITIES:
Resident Communication & Support
- Serve as a friendly, accessible point of contact for residents throughout the day.
- Help facilitate a positive resident experience during the upcoming riser replacement project.
- Respond promptly and professionally to resident questions, concerns, and requests.
- Provide clear updates and guidance on building procedures, policies, and processes.
- Maintain a warm, service-focused atmosphere in the management office.
Resident Services Administration
- Manage and track resident service requests through Condo Control.
- Maintain accurate and organized resident records, forms, and digital files.
- Support the overall move-in and move-out process, including scheduling, communicating procedures to residents, and ensuring all required steps are followed.
- Assist with resident notices, newsletters, and building communications.
Technology & Building Services Optimization
- Use Condo Control daily to manage tasks, workflows, service requests, and resident communications.
- Help implement new functionality within Condo Control and other building technology platforms—including staff training, resident education, and ongoing troubleshooting—to improve efficiency, automation, and overall usability.
- Identify opportunities to digitize and streamline manual processes.
Office & Board Support
- Provide general administrative support to the Community Association Manager, ensuring smooth office operations.
- Assist with preparing board materials and supporting commission work as requested.
- Maintain professionalism and discretion when handling sensitive or confidential information.
QUALIFICATIONS:
- Experience in residential property management, hospitality, customer success, or other high-interaction service roles.
- Strong customer service and interpersonal skills; warm, patient, and solutions-oriented.
- High comfort with technology and ability to learn new software quickly. Experience with Condo Control is a plus.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and follow through reliably.
Job Type: Full-time
Pay: $65,000.00 - $72,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
Education:
Experience:
- Condominium Management: 3 years (Required)
License/Certification:
- Community Association Manager (CAM) License (Required)
Ability to Commute:
- Chicago, IL 60611 (Required)
Work Location: In person
