Job Overview
We are seeking a reliable, motivated, and customer-focused Shift Lead to join our café team. This position is ideal for someone who enjoys working in a fast-paced coffee shop environment, takes initiative, and is confident leading a team while maintaining exceptional standards of service.
Shift Leads are responsible for supporting daily café operations, leading team members during their shifts, and ensuring the café runs smoothly and efficiently. Shift Leads are required to open or close the café at least three shifts per week.
Responsibilities
- Lead and support baristas/team members during assigned shifts.
- Open or close the café a minimum of three shifts per week, following all required opening and closing procedures.
- Ensure team members provide exceptional, friendly, and efficient customer service.
- Oversee the flow of the café during busy periods and delegate tasks as needed.
- Prepare and serve coffee, espresso beverages, teas, and other menu items according to café standards.
- Monitor product and supply levels and assist with inventory counts, organization, and restocking.
- Identify low-stock items and communicate inventory needs to management.
- Ensure opening, closing, cleaning, and shift checklists are completed thoroughly.
- Maintain high standards for café cleanliness, organization, food safety, and beverage quality.
- Handle customer concerns professionally and help resolve issues when appropriate.
- Operate the POS system and ensure accurate cash handling and transactions.
- Help train, coach, and support new and existing team members.
- Communicate shift updates, operational concerns, and team needs to management.
- Ensure company policies, food safety procedures, and café standards are followed throughout the shift.
- Lead by example by demonstrating professionalism, reliability, teamwork, and a positive attitude.
Qualifications & Skills
- Previous barista, coffee shop, restaurant, retail, or customer service experience preferred.
- Previous leadership, keyholder, or shift lead experience is strongly preferred.
- Exceptional customer service and interpersonal skills.
- Strong communication skills and the ability to confidently lead and support a team.
- Dependable, punctual, and comfortable taking responsibility for opening and closing the café.
- Strong organizational and time-management skills.
- Ability to prioritize and delegate tasks during busy periods.
- Attention to detail when completing inventory, cash handling, and opening/closing procedures.
- Ability to remain calm, professional, and solution-oriented in a fast-paced environment.
- Basic understanding of food safety and food-handling standards.
- Willingness to learn and maintain our café's beverage, service, and operational standards.
We are looking for someone who takes ownership of their shifts, supports their team, and genuinely cares about creating an excellent experience for every customer. If you are dependable, motivated, and ready to take on a leadership role in a growing café, we would love to hear from you!
Job Types: Full-time, Part-time
Pay: $12.00 - $17.00 per hour
Expected hours: 25.0 – 40.0 per week
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
