Do something memorable – ie. Opening doors, assisting with luggage, etc
Arrive on time for scheduled shift with wearing proper uniform attire, ready to work
Maintain a clean and tidy work area
Security of keys are essential, and the Hotel procedures must be followed
Employee safety is paramount (including keeping room door open when inside and blocking door with cart)
Understand company’s policy on work shifts, guest possessions and privacy issues
Work with a team or independently
Report and return guest properties found in the rooms while rendering service
Ensure all rooms are cared for and inspected according to standards
Notify superiors on any damages, deficits and disturbances or suspicious activity
Identify if there are any items missing from rooms – from brochures to chairs and everything in between
Report maintenance needs and out of the ordinary items such as carpet or upholstery stains, tears in spreads, light bulbs burnt out, etc
Deal with reasonable complaints/requests with professionalism and patience
Assist as needed with providing a constant supply of clean linens for entire Hotel
Adhere strictly to rules regarding health and safety and be aware of any company related practices
Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing, changing sheets, changing and arranging towels, restocking, etc
Assist with the cleanliness of all public areas, ie. Lobbies, corridors, stairways
Protect equipment and make sure there are no inadequacies
HSKP team is responsible for the cleanliness of the entire hotel – what guests see, smell and touch
Excellent customer service skills, who can build and maintain relationships with internal and external guests
Organize and restock cart at the end of the shift
Performs other related duties as assigned.'
Front Desk:
Overview
We are seeking a dedicated Front Desk Agent to join our front desk team at our esteemed hotel. The ideal candidate will possess strong hospitality skills and a passion for delivering exceptional guest experiences.
Responsibilities
- Answer phones, make reservations, check guests in and out, etc.
- Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
- Maintain knowledge of hotel services, amenities, and local attractions to provide guests with accurate information.
- Collaborate with other departments to enhance guest services and improve overall guest satisfaction.
*
Experience
- Proven experience in hospitality or hotel with a focus on front desk operations.
- Previous experience in customer service roles within the hospitality industry is essential.
- Familiarity with night audit procedures is an advantage.
- Strong communication skills with an emphasis on guest relations and phone etiquette.
- Experience working in resorts or hotels is preferred. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time and Part-time
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Job Types: Full-time, Part-time
Pay: $9.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- On-the-job training
- Paid training
Shift availability:
Ability to Commute:
- Moscow, ID 83843 (Required)
Work Location: In person
