JOB
This position is responsible for carrying out the full cycle of monthly utility billing tasks with a high degree of accuracy and confidentiality. Provides excellent customer service, follows established policies and procedures, and maintains clear and accurate records of all utility billing matters. Anticipated Starting Wage: $28.78 to $32.22 per hour, depending on qualificationsFull 2026 Wage Range: $28.78 to $37.91 per hour
EXAMPLE OF DUTIES
Establish and maintain all utility billing accounts, customer information and payment data.Input and/or import data from automated and manual meter readings into utility billing software.Calculate, prepare and transmit monthly utility bills (water, sewer, storm sewer, etc.) to all utility customers (residential, institutional, commercial/industrial, etc.). Record all utility payments and post to customer accounts. Reconcile online, ACH and recurring payments.Provide excellent customer service to customers in person and via phone or email. Explain bills, procedures and fee structures and assist with resolving issues or concerns. Open and close accounts, arrange for special meter readings and process final billings when customers move in or out.Maintain all utility billing records in accordance with the City’s records retention schedule and release utility billing data in accordance with the Minnesota Data Practice’s Act.Prepare annual certification of delinquent utility bills, including notifications to property owners and preparation for City Council approval.Monitor utility billing data to identify consumption irregularities and report findings to appropriate staff.Serve as backup for other Accounts Receivable and Accounts Payable tasks performed by the Finance Department.Perform other related duties as apparent or assigned. Required Knowledge, Skills and AbilitiesKnowledge of general accounting principles and procedures, including governmental accounting.Ability to consistently follow established procedures and methods.Ability to communicate effectively and professionally, both verbally and in writing.Ability to consistently perform calculations and data entry with a high degree of accuracy.Ability to work independently, prioritize tasks and meet deadlines.Ability to master the City’s utility billing software, along with proficiency in Microsoft Office programs, such as Word, Excel and Outlook.Ability to establish positive and professional working relationships with employees, outside agencies, and the public, and contribute to an inclusive workplace culture.Ability to maintain confidentiality of customer data.Ability to maintain regular attendance.
SUPPLEMENTAL INFORMATION
