Overview
Join our dynamic healthcare team as a Bilingual Home Care Administrative Assistant, where your energetic and motivated approach will make a meaningful difference in patients’ lives. This vital role combines administrative excellence with compassionate client interaction, ensuring smooth operations within our home care services. Fluency in both English and Spanish is essential to effectively communicate with diverse clients and healthcare providers. If you thrive in a fast-paced environment, enjoy multitasking, and are passionate about delivering exceptional service, this opportunity is perfect for you!
Responsibilities
- Manage scheduling for home care visits, coordinating between clients, caregivers, and healthcare teams to optimize efficiency and meet patient needs.
- Handle internal communication channels to ensure seamless information flow among staff, clients, and external partners.
- Perform data entry tasks accurately within electronic health records (EHR) systems, maintaining up-to-date client information and service documentation.
- Assist with health insurance processes, including third-party billing and verifying coverage details to facilitate timely reimbursements.
- Provide outstanding customer service by addressing client inquiries via phone or written communication with professionalism and empathy.
- Support revenue cycle management activities by processing insurance claims and following up on outstanding balances.
- Maintain organized records of appointments, billing information, and client correspondence to ensure compliance and easy retrieval of data.
Skills
- Proven administrative experience within healthcare settings, with familiarity in managing medical documentation and patient records.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for document creation, scheduling, and communication tasks.
- Strong knowledge of managed care principles and health insurance policies to assist clients effectively.
- Excellent schedule management skills to coordinate multiple appointments efficiently.
- Effective internal communication skills to liaise between team members and external stakeholders clearly and professionally.
- Accurate data entry skills with attention to detail in electronic health records (EHR) systems.
- Exceptional customer service abilities combined with bilingual fluency in English and Spanish to serve diverse populations confidently.
- Knowledge of medical terminology relevant to home care services for accurate documentation and communication.
- Experience with phone communication protocols for appointment scheduling, follow-ups, and client support.
- Familiarity with insurance third-party billing processes and revenue cycle management practices to ensure smooth financial operations.
This role offers an engaging environment where your organizational skills, bilingual abilities, and healthcare knowledge will directly contribute to enhancing patient care experiences while supporting the operational success of our home care services!
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
