Creates, maintains, and coordinates service orders and construction work orders
- Dispatches service crews, as needed, to handle and restore service to consumers, including power outages and other problems
- Dispatch and receive radio transmission from field crews to coordinate assignments for power outage situations, service calls, and logging lockout tag out information
- Schedules appointments, creates, and maintains work requests in work management system for the staking technician. Organizes, prepares, and confirms all staking appointments
- Responsible for coordinating and confirming all requirements for work orders have been completed and releasing work orders to field crews or URD contractor(s)
- Analyze incoming information and provide service crews with information to identify issues and restore service
- Maintains constant monitoring of all communications in the field to know where service crews are located
- Manages priority maintenance inspections on unsafe member equipment
- Completes locates for work orders, pole and anchor replacements, and other projects as needed
- Responsible for maintaining right of way easement files
- Responsible for preparation of right of way easements for filing at each perspective county recorder’s office to ensure accuracy of all information to the specifications of each County
- Monitors Supervisory Control and Data Acquisition System and Distribution Fault Anticipation System and responds appropriately to alarms
- Assist with all customer service needs such as connect, disconnect, security lights, temporary disconnects, service upgrades, purchase of materials, and staking appointments
- Dispatch and receive radio transmission from line and service trucks in order to coordinate assignments for power outage situations, and service calls
- Provides an audit system of daily time reports to ensure accuracy
- Processes work orders, timesheets and other material received from the crew
- Maintains, enters, and verifies material for inventory control
- Maintains monthly summary of work order charges for overhead costs
- Assists in the process of closing work orders to plant on a monthly basis
- Works closely with the accounting department to balance plant accounts and work orders
- Coordinates information for work order inspections as requested
- Verifies work in progress with contractors
- Relates with contractors on work in progress
- Assist warehouse personnel and line operations manager as needed
- Participates in annual meeting as required
- Create Monthly Job Numbers
- Other duties as assigned
