Build a Career Where You Help Patients Take the First Step
Every patient starts somewhere.
Sometimes it is a phone call. Sometimes it is a question. Sometimes it is someone finally deciding they are tired of living with pain.
At Direct Orthopedic Therapy, you are often the first person they speak to.
This role is about more than answering phones or managing the schedule. You help patients feel heard, understand their next step, and feel confident moving forward with care.
If you are organized, personable, and comfortable in a fast-paced clinic environment, this is a role where you can make an impact from day one.
Why This Role Matters
You are not just the front desk.You are the first impression from the initial conversation to the final visit, you help patients feel understood, informed, and confident in their plan.
At Direct Orthopedic Therapy, we are a fast-growing, locally owned clinic with over 500 five-star reviews and multiple “Best Of” awards across Jacksonville and the Beaches.
We are building something special. And this role is critical to that mission.
What You’ll Do
New Patient Conversions and Scheduling
- Convert inbound calls, referrals, and digital leads into scheduled evaluations
- Follow up with patients via phone, text, and email to guide them toward care
- Build and maintain a strong, consistent schedule that supports plan-of-care completion
Insurance and Financial Coordination
- Explain coverage, deductibles, and out-of-pocket costs in simple, confident terms
- Guide patients through financial decisions with professionalism and empathy
- Ensure 100% over the counter collections at check-in and check-out
Front Office Operations
- Welcome and check in patients, creating a friendly and high energy environment
- Manage scheduling in real time & communicate with the clinical team throughout the day
- Fill schedule gaps and reduce cancellations through proactive follow-up
Case Management and Data Accuracy
- Accurately enter and maintain patient data in CRM and EMR systems
- Keep charts and workflow tools accurate, organized, and up to date
- Communicate updates with referring providers and case managers as needed
You’re a Great Fit If You
- Have 3+ years of experience in a health, dental, med spa, chiro, or hospitality setting
- Are confident discussing premium pricing for investment in one’s health
- Experience navigating both private pay and insurance benefits
- Communicate with clarity, empathy, and confidence, especially over the phone
- Are highly organized and able to manage multiple priorities without losing focus
- Are comfortable using Google Workspace, CRM systems, and EMR tools
- Thrive in a growth-oriented culture that values accountability and regular feedback
This Role Is NOT For You If
- You want a purely administrative or traditional front desk job
- You are uncomfortable discussing finances or guiding patients through decisions
- You prefer slow-paced, routine environments over growth and adaptability
- You avoid difficult conversations or taking initiative
What’s In It for You
- Pay: $23 to $26 per hour, based on experience
- Schedule: Full-Time, Monday through Friday, 7:30 AM to 4:30 PM
Benefits and Perks
- Retirement Savings Account with company match
- Health insurance Benefit
- Paid Time Off plus major holidays
- Profit sharing and performance-based bonuses
- Wellness resources
- Training and development opportunities
- Clear path for advancement through our Ascension Program for financial growth and leadership development
- Experiential and financial incentives tied to living the company’s core values
Why Join Direct Orthopedic Therapy?
This is not a traditional clinic.
We are a high-performing, fast-growing team redefining what physical therapy and patient care should look like.
- Over 500 five-star reviews
- Multiple “Best Of” awards across Jacksonville and the Beaches
- A team culture built on accountability, growth, and genuine care
- A family-like environment where people stay, grow, and succeed together
“Welcoming environment from front desk to therapists. Strong company culture and leadership promotes a family feel where people feel valued and supported.” – Office Manager, 3+ years with the team
We are opening a new location and building the team from the ground up.
That means opportunity. Growth. And the chance to step in and make an impact!
If you want to be part of a clinic that is winning, growing, and making a real impact, this is where you build your career.
Apply today and let’s talk.
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Application Question(s):
- How many years of front desk administrative or operational experience do you have in a health and/or wellness setting?
- Do you have experience with inbound and outbound patient lead nurture with the goal of converting them into scheduled evaluations? Please describe.
- Are you comfortable using proven sales language to support plan-of-care conversions, or open to learning?
- Do you have experience navigating health insurance benefits and delivering treatment plans?
- Are you familiar with using CRM and EMR systems?
Work Location: In person
