We are seeking an experienced Service Manager in the New Orleans, Baton Rouge, and Mandeville Seidel area for a Luxury Automotive Brand. The ideal candidate will oversee daily operations of the service department, ensuring exceptional customer satisfaction and leading the team to achieve performance goals.
Duties and Responsibilities:
· Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
- Develop and implement service department processes to optimize efficiency and workflow.
- Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
- Monitor and analyze department KPIs to drive improvement and maximize profitability.
- Provide training, development, and mentorship to service team members.
- Maintain compliance with all dealership policies, procedures, and industry regulations.
- Oversee the scheduling of work, staff shifts, and labor management to control costs.
- Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
Qualifications:
· 3+ years of experience as a Service Manager in an automotive dealership setting.
- Comprehensive understanding of automotive service repair and maintenance processes.
- Proficiency with dealership management software and other computer applications.
- Strong customer service, communication, and interpersonal skills.
- Demonstrated ability to lead, manage, and motivate a team effectively.
- Exceptional organizational and problem-solving abilities.
- High school diploma or equivalent.
- Valid driver’s license with a clean driving record.
- Ability to pass pre-employment background checks, MVR, and drug testing.
Preferred Qualifications:
· Experience with luxury automotive brands.
- Additional training or certifications related to automotive service management.
Compensation:
· On-Target Earnings (OTE): $180,000 - $270,000 + / year
(If meeting and exceeding service department quotas and goals)
Schedule:
· FULL TIME
- Sundays off
- Saturday Availability Required
Benefits:
· Medical, dental, vision insurance
- 401k plan with company match
- Paid Time Off accrual
- Closed for Thanksgiving day and Christmas day
All your information will be kept confidential according to EEOC guidelines
Pay: $180,000.00 - $270,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
