Position Title
Office Manager / Producer
Start Date: August 2026
Employment Type: Full-Time (40 hours per week)
Position Summary
The Office Manager/Producer is responsible for driving new business production while overseeing the daily operations of the agency. This position combines sales leadership, customer service, office administration, and team support to ensure a productive, efficient, and customer-focused agency. The ideal candidate is a motivated sales professional with strong organizational skills who is committed to achieving agency growth goals while providing exceptional service to existing clients.
Primary ResponsibilitiesSales & Business Development
- Generate an agreed upon new business premium each month.
- Assist and support all agency producers in achieving a minimum of $20,000 in monthly production.
- Develop and maintain relationships with prospective clients through referrals, networking, and agency marketing efforts.
- Cross-sell insurance products to existing customers when appropriate.
- Maintain accurate documentation of all sales activities and client interactions.
Customer Service
- Service an existing book of business that will be transferred to the position.
- Provide prompt, professional customer service to policyholders.
- Process policy changes, renewals, endorsements, and customer requests.
- Assist clients with billing questions, claims support, and coverage reviews.
Office Management
- Manage the day-to-day operations of the agency office.
- Ensure office procedures and workflows operate efficiently.
- Support agency staff with administrative needs and operational processes.
- Maintain organized customer records and agency files.
- Assist with scheduling, reporting, and agency communications.
- Help maintain compliance with agency and company procedures.
Performance Management
- Participate in quarterly performance and sales goal review meetings.
- Work collaboratively with agency leadership to develop strategies for continued growth.
- Review compensation plans annually with agency management.
Compensation Base Salary
- Annual Salary: $65,000 and up based on experience
Sales Commission
Eligible Farmers Personal Lines new business earns commission based on the agency's tiered commission schedule.
- Commission structure is subject to change based on Farmers corporate compensation programs and agency management discretion.
Office Renewal Commission
- Receive a percentage of office renewal business. Commission structure to be discussed.
Benefits & Paid Time OffPaid Holidays
- Six (6) paid holidays annually.
Paid Time Off
- Year One: Three (3) weeks (15 days) combined Paid Time Off (vacation, sick leave, and personal time).
- Year Two and Beyond: Four (4) weeks of combined Paid Time Off.
- Vacation requests require prior management approval to ensure appropriate office coverage.
Schedule
- Full-time position.
- Forty (40) hours per week.
- Standard agency office hours unless otherwise approved.
Qualifications
Preferred qualifications include:
- Previous insurance agency experience preferred.
- Active Property & Casualty insurance license or ability to obtain one.
- Sales experience with demonstrated ability to meet production goals.
- Excellent customer service and communication skills.
- Strong organizational and time management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with agency management systems and Microsoft Office applications.
Performance Expectations
Success in this role will be measured by:
- Achievement of individual monthly production goals.
- Support of agency-wide producer production goals.
- Quality of customer service and client retention.
- Effective management of daily office operations.
- Contribution to overall agency growth and profitability.
This job description is intended to describe the general responsibilities and expectations of the position. Duties, responsibilities, compensation, and commission structures may be modified by agency management as business needs evolve or as Farmers Insurance corporate policies and compensation programs change.
Pay: $65,000.00 - $85,000.00 per year
Benefits:
Work Location: In person
