Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com.
Who are we hiring?
The Event Office Administrator is responsible for the operation of the Event Operations Offices, the Guest Experience Office, and Podiums during events. Serves as the communication liaison for positive resolution of event-related guest issues.
What will you do?
- Monitors and documents radio, telephone and chat communication and dispatches appropriate staff to resolve event-related issues, escalating issues appropriately.
- Works with department leaders to communicate all staff assignment needs and distributes radios and event-related equipment to team. Provides administrative support to all event staff.
- Works with Disabled Services group on seat relocations by tracking inventory and facilitating distribution of relocation seats; Maintains inventory of Assistive Listening Devices (ALDs), wheelchairs, and sensory bags, and provides assistance to guests requesting an accommodation.
- Facilitates Designated Driver program and any new customer focused events/activities.
- Prepares and distributes reports company-wide, summarizing event activities and labor calls.
- Maintains a friendly and team-oriented demeanor towards coworkers.
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
- Previous experience in Arena/Theater operations role is required.
- Must have excellent verbal and communication skills along with excellent interpersonal skills, and comfortable interacting with all levels of management and government agencies.
- Must be able to handle sensitive, heightened customer situations onsite, with ability to multi-task in a highly urgent environment.
- Proficient in MS Office.
Special Requirements
- General physical requirements include such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required.
- May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors
- May be deployed to outdoor posts that may be exposed to triple-digit temperatures, UV rays, high winds, or monsoon weather. Appropriate hydration, PPE, and sun protection will be provided.
- May have outdoor and UV exposure
- Must be able to work within an environment with loud noises and everchanging visuals.
- Must be able to work multi-level floors, reaching up to 7 stories.
- Must be able to work within enclosed, crowded spaces.
- Must be able to work inside an elevator for long periods at a time.
- Must be available to work a flexible schedule including early mornings, evenings, holidays and weekends.
- Must be available to work a flexible schedule including early mornings, evenings, holidays and weekends.
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We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
