Overview
Join our dynamic hospitality team as a Front Desk Clerk and Night Auditor, where your energy and dedication will create memorable guest experiences around the clock! In this vital role, you will serve as the welcoming face of our hotel, ensuring smooth check-in and check-out processes, managing guest inquiries, and maintaining exceptional customer service standards during overnight hours. Your multitasking skills and hospitality expertise will help foster a warm, inviting environment for all visitors, while ensuring operational efficiency through accurate night audit procedures. This paid position offers an exciting opportunity to develop your hotel management skills and thrive in a fast-paced, guest-focused setting.
Duties
- Greet guests warmly upon arrival, providing friendly and professional check-in/check-out service while verifying reservations and processing payments accurately.
- Manage multi-line phone systems with excellent phone etiquette, responding promptly to guest inquiries and routing calls efficiently.
- Handle guest requests and resolve issues swiftly to ensure maximum guest satisfaction, demonstrating strong guest relations skills.
- Conduct night audit procedures by reconciling daily financial transactions, updating reports, and ensuring all accounts are accurate for the next day’s operations.
- Maintain security by monitoring CCTV surveillance, conducting visual inspections of the property, and controlling access to the hotel premises during overnight hours.
- Assist with administrative tasks such as data entry, record keeping, and preparing reports related to guest services and hotel operations.
- Support hotel management by coordinating with housekeeping, maintenance, and other departments to ensure seamless service delivery in a resort or hotel environment.
Skills
- Proven experience in hospitality management or hotel operations with a focus on front desk or night audit functions.
- Bilingual or multilingual abilities to communicate effectively with diverse guests from around the world.
- Strong customer service skills with a friendly demeanor and a passion for guest satisfaction.
- Excellent phone etiquette skills combined with experience operating multi-line phone systems.
- Knowledge of hotel management software systems and basic accounting or financial reconciliation practices.
- Ability to handle guest relations professionally while maintaining confidentiality and security protocols.
- Flexibility to work overnight shifts in a fast-paced resort or hotel setting; previous hotel experience is highly preferred. Embark on a rewarding career where your hospitality talents shine! We’re dedicated to supporting your growth through comprehensive training and an inclusive work environment that values energetic professionals committed to delivering exceptional guest experiences every night.
Pay: $12.00 - $13.00 per hour
People with a criminal record are encouraged to apply
Work Location: In person
