Job Overview
We are seeking a dynamic and highly organized Automotive Service Administrator to join our fast-paced dealership team. In this vital role, you will serve as the central point of contact for all service department operations, ensuring smooth communication between customers, technicians, and management. Your energetic approach will help streamline service processes, enhance customer satisfaction, and drive revenue growth through effective upselling and service management. The ideal candidate will possess a strong automotive background, excellent customer service skills, and a passion for delivering top-tier automotive care.
Responsibilities
- Coordinate daily service department activities, including scheduling appointments and managing workflow to maximize efficiency.
- Greet customers warmly, listen to their vehicle concerns, and accurately document service requests.
- Assist technicians with automotive diagnostics, repair estimates, and service writing to ensure clear communication of work needed.
- Promote additional services such as oil changes, tire services, brake repairs, alignments, suspension work, and transmission repairs to increase sales opportunities.
- Handle cash transactions and process payments accurately while maintaining detailed records of all financial activities.
- Maintain comprehensive records of vehicle repairs, estimates, and customer interactions using computer-aided vehicle damage estimating software.
- Support dealership sales efforts by providing excellent customer service and facilitating vehicle sales when appropriate.
- Collaborate with mechanics and service technicians to ensure timely completion of repairs including collision repair, diesel engine work, air brake systems, shocks & struts, and auto body repairs.
- Uphold high standards of automotive knowledge across various systems such as transmissions, oil changes, wheel alignments, suspension components, and tire services.
- Ensure compliance with safety protocols and maintain a clean and organized service department environment.
Qualifications
- Proven experience in auto service management or dealership service departments with a strong understanding of automotive diagnostics and repair processes.
- Mechanical knowledge complemented by hands-on mechanic or technician experience is highly desirable.
- Familiarity with auto estimating software and computer-aided vehicle damage estimating tools.
- Excellent customer service skills with the ability to upsell additional services confidently and professionally.
- Strong organizational skills with attention to detail in record keeping and cash handling procedures.
- Knowledge of automotive systems including transmissions, oil changes, collision repair, air brakes, alignment, suspension systems, tire services, diesel engines, shocks & struts, brake repairs, and auto body work.
- Valid driver’s license with a clean driving record; driving experience preferred.
- Ability to communicate effectively both verbally and in writing in a fast-paced environment.
Join us as an Automotive Service Administrator where your energy fuels our success! Bring your automotive expertise and passion for exceptional customer care to a role that offers growth opportunities in a vibrant dealership setting dedicated to excellence in automotive service.
Pay: $35,000.00 - $45,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
