The Operations Manager will assist the Terminal Manager in the supervision of all terminal personnel and processes, and will play a leadership role in ensuring strong operational performance of the terminal. This role is responsible for the terminal’s day-to-day operations, staff management, customer communication and satisfaction, safety and regulatory compliance, and equipment maintenance. All functions of this position are critical for the company to maintain a competitive edge and maximize profitability.
Direct the duties of the staff and supervision of the terminal
Operate terminal efficiently by analyzing operating costs, equipment utilization, and revenue
Ensure the efficient and on-time delivery of freight; effectively problem solve customer and delivery issues
Build and maintain positive and profitable customer and vendor relationships
Respond to emergency situations
Advocate and maintain a strong commitment to safety; oversee all safety requirements for terminal including Hours-Of-Service and all DOT requirements, worker injury reports, and accidents
Gather and disseminate information to terminal and regional leadership as it relates to staffing, inventory, budget, revenue and operational risks
Establish local procedures to ensure the safety and productivity of all stakeholders
Review all CSA violations and discipline drivers in accordance with standard directives from the Safety Dept and/or Regional Manager
Ensure all OEM inventories are accurately reflected in OVISS, and promptly resolve any discrepancies
Other duties as assigned
Benefits Summary
United Road is proud to offer our full-time employees best-in-class benefits designed to support your health, well-being, and financial security. From comprehensive medical, dental, and vision coverage to generous retirement savings options and paid time off, we provide a benefits package that goes beyond the basics. We also offer unique perks like a zero-dollar-out-of-paycheck medical plan, telehealth, wellness discounts, and employee assistance resources, ensuring that our team is fully supported both at work and in life. These benefits reflect our commitment to attracting and retaining top talent while helping employees thrive every day.
