Position Summary:
Amerit Fleet Solutions, one of the leading fleet maintenance companies in the US, is looking to hire a skilled Service Coordinator!
Compensation: Competitive Hourly Pay - Paid weekly, every Friday! $36.00 - $45.00 hourly
Schedule: Sun-Thurs/Tues-Sat. and 8a-4p or 7a-3p
The benefits of belonging – what’s in it for you?
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Competitive hourly pay – paid weekly, every Friday
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Full benefits within 30 days
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Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
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401(k) match program
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Paid vacation, holidays, and sick time
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Commitment to your safety through boot and prescription safety glasses reimbursement
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Career and learning development with an extensive training program through our Amerit University
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Employee referral program, up to $500 bonus
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ASE certification program with fee reimbursement and bonus
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Employee recognition platform that includes opportunities to redeem points for merchandise
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Employee Assistance Program (EAP)
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24/7 nurse triage line
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Employee discounts on cell phone service and entertainment tickets
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Employee resource groups (ERGs) that foster inclusion
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Wellness and fitness programs through our providers
Position Summary:
The Service Support Specialist is a key operational role responsible for supporting daily shop operations and ensuring an efficient repair and service workflow. This position serves as a central coordination point between technicians, leadership, and partner teams to maintain productivity, communication, and operational continuity. The ideal candidate brings 3–5 years of automotive industry experience and has a solid understanding of repair operations, shop flow, and technician support functions.
This role is well-suited for an individual who is detail-oriented, operationally minded, and capable of thriving in a fast-paced service environment while balancing multiple priorities simultaneously.
Key Responsibilities
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Coordinate daily shop operations to support efficient vehicle repair and service completion
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Dispatch and prioritize work assignments to technicians based on workload, skill level, and operational urgency
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Monitor and track shop metrics including repair progress, turnaround times, technician productivity, and workflow bottlenecks
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Partner closely with on-site operational and support teams to ensure alignment on vehicle status, priorities, and service timelines
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Maintain clear and professional communication between technicians, leadership, and partner teams
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Assist in identifying operational inefficiencies and support continuous improvement initiatives within the shop
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Ensure repair statuses, documentation, and operational tracking tools are updated accurately and consistently
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Support leadership in maintaining a productive, organized, and safety-focused work environment
Qualifications
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3–5 years of experience within the automotive, fleet, or service operations industry
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Working knowledge of automotive repair processes and service shop operations
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Experience supporting technician workflow, dispatching, or repair coordination preferred
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Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
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Effective verbal and written communication skills
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Ability to work collaboratively across multiple teams and functions
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Proficient with basic computer systems and operational tracking tools
Preferred Qualifications
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Previous experience in fleet operations, dealership operations, or EV service environments
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Familiarity with shop management systems or repair tracking software
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Experience tracking operational performance metrics and workflow efficiency
Work Environment
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Fast-paced automotive or fleet service environment
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Frequent interaction with technicians, operational leadership, and partner teams
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May require standing, walking through shop environments, and occasional lifting consistent with a service operations setting
What Success Looks Like
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Efficient and organized shop workflow
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Strong communication and coordination across teams
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Timely dispatching and completion of repairs
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Accurate operational tracking and reporting
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Positive support presence for technicians and leadership alike
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