Job Summary:
Ear, Nose & Throat Consultants (ENTC), with multiple locations throughout Oakland, Wayne, and Macomb Counties, is seeking motivated and patient-focused individuals to join our growing team as a full-time Medical Assistant supporting our ENT and Facial Plastic Surgery services.
This role is essential to delivering an exceptional patient experience throughout the patient journey, including both medical ENT care and cosmetic/plastic surgery services. The ideal candidate is compassionate, detail-oriented, adaptable, and able to work efficiently in a fast-paced clinical environment. Prior experience in ENT, facial plastics, cosmetic surgery, dermatology, med spa, or aesthetics is preferred.
This position requires on-site clinical support and cannot be performed remotely.
Duties/Responsibilities:
Demonstrate kindness and compassion in all patient interactions
Help patients by providing information, services, and assistance
Verify patient information by interviewing patient; recording medical history; confirming purpose of visit
Assist physicians with in-office ENT procedures and facial plastic/cosmetic procedures as needed
Triage and room patients in an efficient manner to maximize clinical-flow
Prepare patients, room, and supplies for visit or examination
Send prescriptions electronically to pharmacy
Making sure all exam rooms are well stocked & organized
Assisting with ordering supplies
Sterilization, sanitization & logs
Room prep & tear down
Assisting physicians as needed during clinic
Calling patients to go over results or answer questions on behalf of the physician
Filing patient documents & alerting physician of new patient results
Order imaging and lab tests
Monitor incoming patient information and notify providers of critical updates
Assist physicians and clinical staff throughout daily operations to ensure efficient patient care delivery
Required Skills/Abilities:
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Preferred experience in Otolaryngology.
Preferred previous experience in ENT, facial plastic surgery, cosmetic surgery, dermatology, aesthetics, or related specialty.
Preferred CMA or RMA certification.
Education and Experience:
