Title: Peer Services Specialist – Front Desk / Volunteer Coordinator
Part/Full Time: Full Time
Hourly / Salary: Hourly
Pay Scale: $22.97 -$25.16 per hour DOE
Reports to: Program Manager
Supervisory role: No
- Candidates who identify with one or more of the following are STRONGLY encouraged to apply.
- BIPOC identified individuals
- LGBTQIA+ identified individuals
- Veterans
- Persons with lived experience with HIV/AIDS
Purpose/Vision/Mission
Peer Washington’s purpose is to provide peer emotional support and development services to:
- Washington state residents impacted by temporary or chronic addiction, mental health and/or HIV/AIDS or other sexually transmitted diseases.
- Target disparately impacted communities through site expansion operated as a dba of Peer Washington named for location and guided by a charter identifying the target community served.
- Maintain safe space for members identified as lesbian, gay, bisexual, transgender, gender non-conforming, or other sexual minorities at all our locations regardless of the target community.
- Services shall be open to any person impacted by addiction, mental health, or HIV/AIDS; however, outreach for each site will be directed toward the community identified in the site charter.
- Our work is done in a spirit of safety, trust, inclusiveness, and celebration of individual differences.
Peer Washington envisions a community of peers connected by shared experience in compassionate support of one another. Peer Washington’s mission is to cultivate powerful, healthy lives by providing peer emotional support and development services to those impacted by addiction, mental health, and/or HIV/AIDS.
General Summary
Peer emotional support is the foundation of the services provided by Peer Seattle. The ability to discuss struggles and successes related to experiences shared by another individual promotes healing and compliments traditionally accepted professional services in the healthcare system. The role of the Peer Services Specialist is to work with individuals who are struggling with issues related to mental health, addiction and/or chronic illness. The Peer Services Specialist will be an accountability partner to help members plan, evaluate, and maintain their recovery journey by engaging in a positive supportive relationship. The Peer Services Specialist is also responsible for demonstrating and inspiring hope, trust and a positive outlook and optimizing client connection with a broad range of community-based services and natural supports.
Primary Responsibilities
- Work directly with the Program Manager to establish guidelines, best practices, client tracking, and expectations for this position.
- Work with members early in recovery from or struggling with substance use disorder and/or
- mental health challenges to provide support and referral services.
- Provide intake services and case management for service contracts.
- Maintain weekly contact with assigned members.
- Submit data and other reporting in a timely fashion.
- Develop relationships with community partners.
- Respond to all phone calls and emails within 1 business day.
- Act as a representative on behalf of Peer Seattle as needed with regards to community collaborations and events as assigned by the Program Manager.
- Maintain clear communication with staff and volunteers. This includes keeping the Program
- Manager updated on weekly schedules and copied on all-important communication.
- Attend ongoing training programs offered to enhance the effectiveness of the role.
Required Qualifications
- Must identify as someone in recovery from mental health and/or addiction challenges and in remission for a period of at least one year.
- Must be trained and certified as a peer recovery coach through Peer Washington, its affiliates, CCAR, or equivalent training model, or be willing to do so within six months of hire.
- Must have great organizational, documenting, communication, and service development skills.
- Ability to be an active listener by asking questions and reflecting on what is being said.
- Proficient level of ability with computer software including Microsoft Office Products.
- Ability to work both independently and under supervision.
- Ability to maintain healthy boundaries with peers.
- Ability to manage time effectively.
Additional Responsibilities
This document is not intended to be an exhaustive list of responsibilities. In addition to the responsibilities listed above, additional tasks may be assigned by the Director or Program Manager.
Additional Compensation
- Starting wage $22.97 -$25.16 per hour DOE
- Paid Vacation Time – 3 weeks per calendar year, accrued at 5.00 hours per bi-monthly pay period, 120-hour maximum annual carryover.
- Paid Sick Time – 80 Hours per calendar year, accrued at 3.33 hours per bi-monthly pay period, 480-hour maximum annual carryover.
- Three Personal Days if hired prior to October 8, 2026, Three Personal Days per quarter thereafter for a total of 12 per calendar year. Personal days do not carry over from year to year, have no monetary value, and are forfeited upon employment separation.
- Medical, Dental, Vision, Life, AD&D, and Long-Term Disability; employee premiums covered by employer at 100% for employees.
- Simple IRA through Charles Schwab with an employer match of up to 3%
- Employee Assistance Program through Mutual of Omaha
- Work cell phone through AT&T
- Peer Washington covers the employee portion of Washington Unemployment and Paid Family Medical Leave at 100%.
If you are interested in applying for this position, please submit a cover letter and resume.
Pay: $22.97 - $25.16 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
