IT Support Technician Consultant
Overview
Daley And Associates is seeking a well-established L2 IT Support Technician with a professional services company to join their IT team on a contract basis. This individual will provide hands-on technical support to internal users, troubleshoot a wide range of hardware and software issues, and help ensure day-to-day technology operations run smoothly.
This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced, professional office environment and is comfortable supporting both end users and core IT infrastructure.
This position is a 6-month consulting engagement with a pay rate range of $40-$50 / hour.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for employees via phone, email, remote support, and in person.
- Troubleshoot and resolve issues related to Windows workstations, laptops, printers, mobile devices, and peripherals.
- Install, configure, and maintain desktop hardware and software.
- Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
- Create, modify, and disable user accounts within Active Directory and Microsoft 365.
- Assist with onboarding and offboarding employees, including workstation setup, equipment deployment, and account provisioning.
- Diagnose and resolve issues related to network connectivity, VPN access, Wi-Fi, printers, and shared resources.
- Document incidents, resolutions, and troubleshooting steps within the organization's ticketing system.
- Escalate complex technical issues to senior IT team members when necessary while maintaining ownership through resolution.
- Assist with hardware refreshes, software deployments, and other IT initiatives as needed.
- Maintain an accurate inventory of IT assets and equipment.
Qualifications
- 2+ years of experience in an IT Support, Help Desk, Desktop Support, or Technical Support role.
- Strong experience supporting Windows 10/11 environments.
- Hands-on experience with Microsoft 365 and Active Directory administration.
- Familiarity with basic networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
- Experience using IT ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to prioritize multiple requests and work independently in a professional office environment.
Preferred Qualifications
- Experience with Microsoft Intune, SCCM, or Autopilot.
- Familiarity with Azure AD (Microsoft Entra ID).
- Basic PowerShell knowledge.
- CompTIA A+, Network+, or other relevant certifications.
For immediate consideration, please send your resume to Ryan at [email protected] with a subject line “Application - IT Support Consultant”.
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