La Casa de Esperanza is looking for a Front Office Coordinator who enjoys helping people, staying organized, and being part of a team that makes a difference in the community.
In this position, you will be one of the first people our Weatherization customers encounter. You will help customers understand available programs, assist with applications and documentation, coordinate appointments, answer questions, and connect people with the staff and resources they need.
You do not need to be a Weatherization expert to be successful in this position. We are looking for someone with excellent customer service skills, professionalism, organization, attention to detail, and a willingness to learn. Experience in Weatherization, construction, energy assistance, or office administration is a plus.
What You’ll Do
Be the Face of Our Program
· Welcome customers, visitors, contractors, property managers, and community members in a friendly and professional manner.
· Answer phones, emails, and general inquiries.
· Help customers understand Weatherization services and other available community resources.
· Connect customers with the appropriate staff member or department.
· Respond professionally to customer questions and concerns.
· Maintain a welcoming, organized, and professional front-office environment.
Help Customers Access Services
· Assist potentially eligible households with accessing Weatherization services.
· Help customers complete applications and provide required documentation.
· Process Weatherization applications and customer information in program computer systems.
· Review and verify application information.
· Communicate with customers throughout the application and eligibility process.
· Follow up with customers to obtain missing information and documentation.
· Maintain accurate and confidential customer records.
Keep the Program Moving
· Assist with scheduling energy audits, insulation work, and other Weatherization activities.
· Update program schedules and communicate changes to Weatherization staff.
· Coordinate with Energy Auditors and Energy Assistance staff regarding customer status and documentation.
· Communicate with customers about appointments, next steps, and service expectations.
· Complete required documentation and compliance checklists.
· Help ensure customer files are complete and ready for the next stage of the Weatherization process.
Support Community Outreach
· Participate in community outreach activities and events.
· Help identify households that may qualify for Weatherization services.
· Develop positive relationships with potential customers.
· Assist with outreach to multi-unit properties, tenants, and property managers.
· Help the Weatherization team meet program and production goals.
What We’re Looking For
We’re looking for someone who is:
· Friendly and approachable – You enjoy helping people and treating everyone with respect.
· Organized – You can keep track of multiple customers, applications, appointments, and deadlines.
· Detail-oriented – You understand that accurate information and documentation matter.
· A good communicator – You can communicate clearly with customers and coworkers in person, by phone, and in writing.
· Computer comfortable – You can learn new computer systems and are comfortable using email and Microsoft Office.
· A team player – You are willing to help wherever needed to accomplish team goals.
· A problem solver – You can identify routine problems and know when to ask for assistance.
· Willing to learn – You don’t need to know everything on day one. We will provide training on our programs, systems, and procedures.
· Professional and dependable – You understand the importance of following through with customers and coworkers.
Minimum Qualifications
· High school diploma, GED, or equivalent experience.
-Previous office experience required
· Strong customer service and communication skills.
· Basic computer skills and the ability to learn new software.
· Strong organizational and time-management skills.
· Ability to manage multiple responsibilities and meet deadlines.
· Ability to maintain confidential customer information.
· Ability to work effectively with a diverse range of customers and staff.
· Valid driver’s license.
· Ability to speak and understand English.
Previous office, receptionist, administrative, customer service, or related experience is preferred, but not required.
Experience That Will Make You Stand Out
You may be a particularly strong candidate if you have experience with:
· Customer service or reception.
· Administrative or office work.
· Weatherization or energy-efficiency programs.
· Wisconsin Energy Assistance programs.
· Construction or residential building.
· Community outreach or nonprofit organizations.
· Working with low-income households or other community-based services.
· Microsoft Office.
· Scheduling and coordinating appointments.
· Processing applications or verifying documentation.
· English/Spanish bilingual communication.
Weatherization or construction experience is a plus—but it is not required. Training will be provided.
Why This Position Matters
Weatherization helps eligible households make their homes more comfortable, healthier, safer, and energy efficient.
As the Front Office Coordinator, you will play an important role in helping customers successfully navigate the process from their initial inquiry through application, eligibility, scheduling, and Weatherization services.
Your work will directly contribute to helping families access services that can make a meaningful difference in their homes and lives.
Compensation
$19.00–$24.00 per hour, based on qualifications and experience.
Physical & Work Requirements
· Ability to work in a busy, fast-paced environment.
· Ability to sit for extended periods.
· Ability to lift up to 25 pounds several times during the workday.
· Ability to perform work requiring close and distance vision.
· Ability to occasionally work outside the office for outreach and program-related activities.
-Previous office experience required
Equal Opportunity Employer
La Casa de Esperanza, Inc. is an equal opportunity employer and is committed to maintaining a professional and respectful workplace.
To Apply: Submit your resume and completed application in accordance with La Casa de Esperanza’s application procedures.
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
