The Customer Service & Order Entry Specialist serves as the primary point of contact for customers while accurately processing orders and ensuring exceptional service. The ideal candidate is professional, dependable, detail-oriented, and highly proficient with Microsoft Office applications.
- Answer incoming customer calls and emails professionally and promptly.
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Enter large customer orders accurately into our business system.
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Process order revisions, returns, credits, and customer inquiries.
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Verify pricing, product information, and delivery details.
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Communicate effectively with customers, sales representatives, purchasing, and warehouse personnel.
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Maintain customer records and documentation.
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Research and resolve customer issues in a timely manner.
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Create reports, spreadsheets, and other business documents using Microsoft Excel and Outlook.
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Follow company procedures while maintaining a high level of accuracy and customer satisfaction.
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2+ years of customer service, order entry, administrative support, or inside sales experience.
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Strong proficiency with Microsoft Outlook, Excel, Word, and Teams.
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Excellent keyboarding and data entry skills.
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Ability to process large orders with a high degree of accuracy.
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Strong attention to detail and organizational skills.
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Excellent verbal and written communication skills.
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Professional demeanor and positive attitude.
What We Offer
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Competitive pay
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Health benefits (if applicable)
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Paid time off
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Stable work environment
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Growth opportunities
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Ability to multitask in a fast-paced environment.
To Apply
Submit your resume and a brief summary of your customer service and order entry experience.
Preferred
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Experience with distribution, office products, janitorial supplies, industrial supplies, or wholesale operations.
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ERP or business software experience.
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Experience supporting business-to-business customers.
